Beth Holliday
Summerville,South Carolina
Summary
Experienced leader with expertise in customer service management and retail inventory management gained at Hilton Worldwide and JeanPierre Klifa. Demonstrated success in team leadership, staff coaching, and problem-solving, leading to notable enhancements in operational efficiency. Proficient in driving profitable operations and cultivating a positive customer experience through strategic planning and staff development.
Overview
9
9
years of professional experience
Work History
Store Manager
Jean-Pierre Klifa
03.2024 - 11.2024
- Interviewed and hired prospective employees according to team needs
- Arranged store cleanings and renovations during periods of low customer traffic
- Solved problems and resolved conflicts for team members and customers
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Monitored suppliers to efficiently provide needed goods and services within budgetary limits
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
Front Office Manager
Hilton Worldwide/Embassy Suites
08.2022 - 02.2024
- Managed front office operations, including scheduling staff and assigning tasks
- Ensured customer satisfaction by providing efficient service and resolving complaints
- Analyzed front office data to identify opportunities for improvement
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Executed productivity benchmarks across departments to maximize company revenue
Assistant Property Manager/Leasing Consultant
Charleston Executive Offices
01.2020 - 12.2022
- Inspected vacant units prior to move-in and move-out to identify any damage or needed repairs
- Responded to tenant inquiries and complaints in a timely manner
- Coordinated with vendors and contractors for repairs and maintenance of the property
- Supported accurate financial records and timely rent collection
- Met with prospective tenants to show properties and explain terms of occupancy
Front Desk Supervisor
Hilton Worldwide/Hampton Inn Historic Charleston
01.2021 - 08.2022
- Developed strong customer service and communication skills while managing a busy front desk
- Trained new staff members on front desk procedures and best practices
- Assisted guests with check-ins and check-outs, reservations, room changes
- Conducted regular audits of the front desk area to ensure accuracy of information stored in the system
- Provided quality customer service to guests by greeting them warmly and addressing their needs promptly
Front Desk Supervisor
Hilton Worldwide/Embassy Suites Historic Charleston
02.2017 - 12.2020
- Developed strong customer service and communication skills while managing a busy front desk
- Trained new staff members on front desk procedures and best practices
- Assisted guests with check-ins and check-outs, reservations, room changes
- Reviewed feedback from guests regarding their stay experience
Front Desk Supervisor
Hilton Garden Inn/Texarkana Convention Center
05.2015 - 01.2019
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Education
Bachelor Of Applied Science - Criminal Justice
Texas A&M Texarkana
Texarkana, TXSkills
- Problem-Solving
- Team leadership and coaching
- Customer Service Management
- Opening and closing procedures
- Retail Inventory Management
- Oral and writing communication
- Records management
- Reservation management
- Reservations assistance
- Hospitality services
- Customer relations
- Customer service
Timeline
Store Manager
Jean-Pierre Klifa
03.2024 - 11.2024
Front Office Manager
Hilton Worldwide/Embassy Suites
08.2022 - 02.2024
Front Desk Supervisor
Hilton Worldwide/Hampton Inn Historic Charleston
01.2021 - 08.2022
Assistant Property Manager/Leasing Consultant
Charleston Executive Offices
01.2020 - 12.2022
Front Desk Supervisor
Hilton Worldwide/Embassy Suites Historic Charleston
02.2017 - 12.2020
Front Desk Supervisor
Hilton Garden Inn/Texarkana Convention Center
05.2015 - 01.2019
Bachelor Of Applied Science - Criminal Justice
Texas A&M Texarkana
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