Beth Honaker
Menasha,WI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Economic Support Specialist II Long Term Care/EBD
DHS-Winnebago County
Oshkosh, WI
05.2017 - Current
- Streamlined application processing for faster approval rates, through efficient document review and verification.
- Reduced errors in benefit calculations by applying advanced knowledge of federal, state, and local policies and regulations.
- Expedited emergency assistance requests by swiftly reviewing applications and coordinating resources with partner agencies when necessary.
- Collected and analyzed personal and financial information to make appropriate determinations.
- Supported a diverse clientele base, demonstrating cultural sensitivity in all interactions while helping them navigate complex social service systems effectively.
- Fully Remote worker since May 2020
Outbound Call Center Representative
Community Blood Center
Appleton, WI
05.2023 - Current
- Exceeded daily outbound call quotas while maintaining high levels of customer satisfaction and engagement.
- Enhanced company reputation by addressing customer concerns and resolving issues promptly.
- Made outbound lead follow-ups to potential and existing customers by telephone to acquire new donors.
- Maintained strong relationships with customers, leading to increased repeat business.
Lead Worker/Dodge County
Energy Services Inc/Wheap Program
Beaver Dam, WI
02.2013 - 05.2017
- Increased team productivity by effectively delegating tasks and setting clear expectations.
- Drove process improvements by identifying inefficiencies and proposing effective solutions for their rectification.
- Ensured timely completion of projects by actively monitoring progress against set milestones and adjusting plans accordingly when necessary.
- Supported a diverse clientele base, demonstrating cultural sensitivity in all interactions while helping them navigate complex social service systems effectively.
- Facilitated client access to additional resources by providing referrals to appropriate community-based organizations or government agencies.
- Collected and analyzed personal and financial information to make appropriate determinations to provided emergency Energy Grants.
- Provided educational materials at local employment fairs and at the local DHS offices.
Education
Paralegal Studies/Certifications - Law
MBTI
Milwaukee, WIAssociate of Science - Business Administration And Management
Moraine Park Technical College
Fond Du Lac, WISkills
- Customer service and assistance
- Application processing
- Documentation skills
- Information intake
- Document processing
- Paperwork Processing
- Case Management
- Time management abilities
- Multitasking
- Reliability
- Excellent Communication
- Analytical Thinking
Additional Information
Pursuing Part-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Timeline
Outbound Call Center Representative
Community Blood Center
05.2023 - Current
Economic Support Specialist II Long Term Care/EBD
DHS-Winnebago County
05.2017 - Current
Lead Worker/Dodge County
Energy Services Inc/Wheap Program
02.2013 - 05.2017
Paralegal Studies/Certifications - Law
MBTI
Associate of Science - Business Administration And Management
Moraine Park Technical College