Beth Jones
Team Member At Pal's #19
Blountville,TN
Summary
Highly efficient serving the community, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced Aged order Specialist over 15 years of experience in clerical worker. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
47
47
years of professional experience
4
4
years of post-secondary education
Work History
Crew Team Member
Pal's #19
Blountville , TN
02.2022 - Current
- Used proper techniques to prepare food and ingredients.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated register to process payments and collect cash payment for order totals.
- Greeted customers at drive-thru and took food orders.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
Associate Two
HSN
Piney Flats, TN
05.2012 - 09.2022
- Worked varied hours to meet seasonal and business needs.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Managed customer relations through communication and helpful interactions.
- Recommended equipment upgrades to supervisor.
- Process customers refund in the warehouse system MOVE
- Assist was adding in products to inventory
Aged Order Specialist
Home Shopping Network
Piney Flats, TN
03.2012 - 09.2022
- Received and followed pick sheets to gather merchandise for customer orders.
- Prepared and packed boxes for overnight delivery.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Used Clic and MOVE to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Document the customer's account about any issues for not giving the customer a refund or exchange
- Document if the warehouse was retuning the product (describe the product ) and scan the tracking
- Use UPS to returned the product to the customer, print label and sewnd the package to shipping
- Process the returned orders for a refund to the customer's account and place the product back into HSN inventory
- Asist other processors in problems that accurrented
- Quoted the price value of the product
- Kept customer's information confidential
Associate One
HSN
Piney Flats, TN
07.2006 - 06.2022
- Worked varied hours to meet seasonal and business needs.
- Developed training program to educate new hires on company policies and procedures.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
- Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
- Measured product sizes, packaging equipment needed and packing options.
- Maintained energy and enthusiasm in fast-paced environment.
TRR Lead
Home Shopping Network
Piney Flats, TN
07.2012 - 02.2022
- Reported on updates to project specifications and progress.
- Checked in the tractor trailer
- Checked the trailer in to the warehouse
- Checked the floor, walls and roof for leaks
- Filled out the TRR safety sheet
- Locking the dock lock to secure trailer to the dock
- lowing the dock plate into the trailer
- Making absolutely sure the trailer is safe for the MHE to enter the trailer
- Documenting all the step and hanging the form next to the dock door on the clip broad
- Documenting all the trailers if there was any damages and report them to the person to be fixed.
Education
High School Diploma -
Sullivan Central High School
Blountville, TN 08.2000 - 05.2004
Skills
Beverage preparation
Food running
Ordering procedures
Product promotion
Cash Handling
Food preparation and safety
Stocking and replenishing
Order delivery practices
Menu memorization
Customer engagement
Hospitality service expertise
Interactive communication skills
Point-of-sale transactions
Verbal and written communication
Point of sale operation
POS system use
Kitchen maintenance
Cleaning and organization
Sandwich preparation
Cash register operation
Food arrangement
Equipment operation
Ingredient inspection
Accomplishments
- CPR and First Aid Certified
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 100 staff members.
- Documented and resolved returns which led to customers refund or exchange.
Timeline
Crew Team Member
Pal's #19
02.2022 - Current
TRR Lead
Home Shopping Network
07.2012 - 02.2022
Associate Two
HSN
05.2012 - 09.2022
Aged Order Specialist
Home Shopping Network
03.2012 - 09.2022
Associate One
HSN
07.2006 - 06.2022
High School Diploma -
Sullivan Central High School
08.2000 - 05.2004