Beth Jones
Store Manager
Denver,Co
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing experience to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
19
19
years of professional experience
Work History
Store Manager
Tapestry Inc-Coach
6 2014 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Strong skills in relationship building
- 10+ years of building a TOP client base with high retention to improve sales
- Supported VM practices and standards through VM supergroup to assist stores throughout district and region
- Utilized store financial and merchandise reports to ensure the store was best merchandised to the needs of the customers
- Scheduled and led weekly store meetings with leadership team to discuss sales results while providing platform for all to participate
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Successfully rolled out new clienteling program as district champion and led the district to top clienteling results in the company
- Leader of the Year 2017.
Associate Store Manager
Tapestry Inc-Coach
2008.10 - 2014.06
- Trained, coached and mentored new sales associates for maximum performance
- Provided exceptional customer service to foster client loyalty and satisfaction
- Reviewed store sales results and collaborated with store manager to provide feedback to associates
- Developed and strengthened teams through thoughtful sales floor leadership and personnel management.
Store Manager
Bath & BodyWorks
2005.02 - 2008.10
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
Elementary Education -
Kirkwood Community College
Cedar Rapids, IASkills
Customer Service Management
Employee Training
Store Merchandising
Team Development
Store operations
Problem-Solving
Leadership Development
Timeline
Associate Store Manager
Tapestry Inc-Coach
2008.10 - 2014.06
Store Manager
Bath & BodyWorks
2005.02 - 2008.10
Store Manager
Tapestry Inc-Coach
6 2014 - Current
Elementary Education -
Kirkwood Community College