Beth Kaplaneris
Clermont,FL
Summary
Certified RHIT and Medical Billing and Coding professional with a robust background in healthcare administration and patient data management. Achieved 100% accuracy in patient data entry while processing over 1200 claims monthly, enhancing collaboration with hospitals and insurance providers. Specialized in streamlining billing processes and ensuring compliance with regulations. Committed to leveraging expertise in medical coding to improve operational efficiency and patient satisfaction in future roles.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Research Collections Specialist
Sarnova / Digitech
02.2025 - Current
- Gather and enter required information for EMS claim payments into patient files.
- Ensure accuracy while managing high workloads under deadlines. Collaborate with hospitals, insurance providers, attorneys, and patients to streamline processes.
- Research various websites and hospital systems for additional patient data to support claims.
- Achieved 100% accuracy in patient data entry.
- Managed processing of over 1200 claims monthly.
- Enhanced collaboration with external parties for smoother information flow.
Program Administrator
All Sport Health and Fitness
04.2018 - 07.2024
- Developed and maintained a comprehensive database of program participants, helping to track progress and ensure appropriate follow-up actions were taken as needed.
- Provided exceptional customer service by addressing inquiries from members and non members promptly and professionally.
- Coordinated events with precision, overseeing logistics, registration, catering arrangements, and other critical details to ensure successful outcomes.
- Streamlined program processes by implementing efficient administrative procedures, resulting in improved workflow and resource allocation.
Extra Holidays Vacation Specilist
Wyndham Vacation Ownership
01.2013 - 01.2015
- Process reservations via phone, email, or online, including changes, cancellations, and special requests for Wyndham Resorts.
- Accurately input data, manage reservation records, and use booking systems efficiently.
- Processed refunds efficiently, managing escalations to enhance guest satisfaction.
- Delivered personalized support in a call center environment, resolving client inquiries.
Vacation Planning Specialist
Wyndham Vacation Ownership
01.2013 - 01.2015
- Executed booking dream vacations, by offering personalized recommendations, researching destinations, arranging bookings for Wyndham properties.
- Strong computer navigation, multitasking, and ability to learn new systems.
- Good judgment, detail-oriented, self-motivated, team player,
- Facilitated peer training sessions, sharing best practices to improve team effectiveness.
Business Center Manager
11th Hour Printing Solutions
01.2005 - 01.2013
- Increased client satisfaction by promptly addressing concerns and providing exceptional customer service.
- Managed 15-person team by conducting performance evaluations, promotions, salary recommendations and disciplinary actions.
- Managed daily operations for a successful business center, ensuring smooth workflow and timely completion of tasks.
- Maintained strong relationships with vendors and suppliers, ensuring favorable terms for procurement of goods and services.
- Facilitated partnerships with local businesses to offer additional services within the business center, expanding offerings for clients.
Business Manager Dr. Phillips YMCA
Central Florida YMCA
07.2007 - 05.2009
- Streamlined communication between departments, resulting in more efficient project collaboration and faster problem resolution.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Coordinated with cross-functional teams to ensure project deliverables were met on time and within budget, enhancing project success rates.
- Recruited, hired, mentored and trained 100 staff on business procedures, policies, duties and customer care methods.
Operations Manager
Staples, The Office Supply Superstore
01.2000 - 01.2005
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led the District in achieving a 90% Audit compliance consistently through my career.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Education
Associate of Applied Science - Health Information Technology
Westchester Community College
Valhalla, NY08-2025
Associate of Applied Science - Therapeutic Recreation
Onondaga Community College
Syracuse, NY06-1993
Skills
- ICD-10-CM/PCS, CPT, HCPCS, DRGs, APCs
- Attention to Detail
- Analytical Thinking
- Problem-Solving
- Time Management,
- Data Analysis
- Project Management
- Billing compliance
- Revenue cycle management
- Data entry accuracy
- Denial management
- Medical coding audits
- Electronic health records
- Confidentiality and HIPAA compliance
- EHR/EMR, Health Information Systems
Certification
- Certified Registered Health Information Technician- American Health Information Management Association
- Certified Coding Associate - American Health Information Management Association
Timeline
Patient Research Collections Specialist
Sarnova / Digitech
02.2025 - Current
Program Administrator
All Sport Health and Fitness
04.2018 - 07.2024
Extra Holidays Vacation Specilist
Wyndham Vacation Ownership
01.2013 - 01.2015
Vacation Planning Specialist
Wyndham Vacation Ownership
01.2013 - 01.2015
Business Manager Dr. Phillips YMCA
Central Florida YMCA
07.2007 - 05.2009
Business Center Manager
11th Hour Printing Solutions
01.2005 - 01.2013
Operations Manager
Staples, The Office Supply Superstore
01.2000 - 01.2005
Associate of Applied Science - Health Information Technology
Westchester Community College
Associate of Applied Science - Therapeutic Recreation
Onondaga Community College