Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Community Support Specialist
Puget Sound Regional Services
Renton, WA
02.2023 - Current
Provide direct emotional and physical support to residents.
Coordinating and facilitating group activities for residents in the group homes.
Assists residents with daily living activities such as shopping, cooking, cleaning, bathing, dressing, feeding and transportation needs.
Collaborates with other professionals including physicians, therapists, case managers to ensure quality care for residents.
Conductes assessments of resident's abilities and developed strategies to promote residents' independence in the community setting.
Maintaines accurate records of services provided and submitted required reports on a timely basis.
Engages in crisis intervention when needed by providing emotional support and calming techniques while ensuring safety of all involved parties.
Attends trainings related to community supports services and topics relevant to residents' needs.
Facilitates communication between families and providers to ensure best possible outcome for each resident.
Ensures compliance with state regulations regarding health and safety standards within residents' day to day life.
Transports clients to job interviews, medical appointments and to day to day errands to meet basic needs.
Administers medication in accordance with nurse delegator guidelines to residents, tracking it on daily MAR.
Case Management Assistant
Era Living
Issaquah, WA
02.2021 - 02.2023
Assisted in the development and implementation of case management plans to ensure clients' needs were met.
Researched, identified, and referred clients to appropriate community resources.
Provided support services such as assessment, information and referral, advocacy, crisis intervention, and follow-up services.
Developed relationships with other social service providers to coordinate client care.
Monitored progress of clients through regular contact with them or family members.
Coordinated transportation arrangements for clients attending appointments or day to day activities.
Guided clients through transition to independent living within community.
Reminded patients to take prescribed medications or nutritional supplements.
Adult Home Manager
Dawit Tilahun
Lynnwood, WA
04.2019 - 02.2021
Planned, coordinated, and scheduled daily activities for residents and staff.
Supervised staff to ensure quality care was provided in accordance with state regulations.
Developed and implemented resident-centered care plans to meet individual needs.
Conducted assessments of residents' physical, emotional, social, and recreational needs.
Monitored medication administration by staff members according to physician's orders.
Provided leadership for the development of new programs and services for residents.
Maintained a safe environment for all residents through regular building inspections and safety drills.
Ensured compliance with state licensing standards as well as federal regulatory requirements.
Assisted with admissions process including orientation of new residents to their home environment.
Responded promptly to resident concerns or complaints regarding care, treatment, or services rendered.
Documented daily progress notes on each resident's condition and behavior changes.
Encouraged communication between family members and caregivers and appropriate facility personnel.
Assessed staffing levels regularly in order to provide adequate coverage while controlling labor costs.
Interacted with outside vendors providing goods or services related to the facility's operation.
Trained staff on proper infection control procedures and policies in order to protect residents from potential harm.
Provided safe transportation for 6 residents to and from medical appointments.
Maintained records for resident funds, bank accounts and petty cash.
Resolved concerns regarding staff, residents and care to maintain high standards throughout group home.
Updated, developed and implemented individual treatment plans and discharge plans by collaborating with health care providers.
Supervised group home for 6 residents with behavioral and developmental disabilities issues by motivating direction of 6-member team.
Planned shopping and ran errands for group home.
Au Pair
Martha and Michael Goldstein
Saint Charles, MO
04.2019 - 04.2020
Organized playdates and activities for the children, ensuring their safety at all times.
Provided transportation to school, extracurricular activities, and other appointments.
Cared for children in a nurturing manner by providing meals, snacks, bathing and dressing them.
Assisted with homework assignments and tutoring sessions.
Maintained a safe environment in the home by monitoring visitors and adhering to household rules.
Planned educational activities such as crafts, games and outings that promoted physical activity.
Created nutritious meals according to dietary guidelines set by parents.
Taught basic life skills such as personal hygiene, manners, politeness and respect for others.
Participated in family events such as birthday parties or holidays celebrations.
Helped children develop social skills through positive reinforcement of behavior.
Managed light housekeeping duties including laundry, grocery shopping and errands.
Prepared daily reports on the children's progress which were sent to parents on a weekly basis.
Engaged with the children during leisure time by playing board games or reading books together.
Encouraged healthy habits like brushing teeth before bedtime.
Facilitated communication between parents and kids when needed.
Monitored sleeping schedules of the children while they napped or slept overnight.
Researched new ideas for outdoor activities which could be used during free time with the kids.
Developed strong relationships with families by exhibiting professionalism throughout employment period.
Supported household operations by completing laundry, cooking meals and performing light cleaning.
Maintained organized and clean children's areas.
Cared for 2 children(twin girls) ages 4.
Education
MBA - Business Administration And Management
United States International University Africa
Nairobi, Kenya.
05-2017
Skills
Cultural Competency
Good at conflict Mediation
Compassionate Care
Compassionate Communication Skills
Experienced with PPE Usage
Good at multitasking and Organization
Strong Ethics
Case Management Experience
Records Maintenance Experience
Direct Patient Care Experience
Emotional Support Experience
Medical Record-Keeping Experience
Good time Management Skills
Client Transportation Experience
Incident Reporting Trained
Good complex Problem-Solving Skills
Supportive Companionship Experience
Dependable and Responsible
Good relationship Building Skills
English Fluency
Timeline
Community Support Specialist
Puget Sound Regional Services
02.2023 - Current
Case Management Assistant
Era Living
02.2021 - 02.2023
Adult Home Manager
Dawit Tilahun
04.2019 - 02.2021
Au Pair
Martha and Michael Goldstein
04.2019 - 04.2020
MBA - Business Administration And Management
United States International University Africa
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