Beth Keltner
Burlington,IA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20 plus years of valuable expertise to forward company objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
16
16
years of professional experience
Work History
Office Administrator
Westland Mall Realty Holdings
West Burlington, IA
07.2020 - Current
- Interact with tenants, vendors, and customers by phone, email or in-person to provide information.
- Apply advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinate communications, financial processing, recordkeeping, leasing, mall events and other mall functions. Produce monthly reports to keep GM informed about mall operations. Supported General Manager with proactive correspondence management, document coordination and customer relations.
Property Manager
Park Place Apartments
Branson, MO
05.2018 - 06.2020
- Processed applications, screened applicants and collected current and past due rents.
- Enforced lease terms, managed complaints, and processed evictions.
- Responsible for routine, preventative maintenance, and move in/move out inspections of 141 units located in 7 buildings. Managed maintenance staff and outside vendors
- Kept detailed property and accounting records
Retail Manager
Corkys Footwear Shoe Boutiques
Branson, MO
01.2016 - 01.2018
- Managed two shoe boutiques, one in Branson and one in Little Rock Arkansas.
- Hired, managed, evaluated, and trained employees at both locations. Worked with teams on delivering superior customer service and ways to drive sales.
- Worked closely with owner on marketing, sales goals, inventory levels and store processes.
Gift Shop Manager/ Merchandise Buyer
Great River Health Systems
West Burlington, IA
01.2010 - 01.2016
- Managed all aspects of two nonprofit gift shops and coffee bar.
- Recruited, oriented, scheduled, trained and managed large staff of volunteers. Created and held yearly customer service training for volunteers.
- Spearheaded remodel of gift shop to boutique look.
Bookstore/Convenience Store Manager
Kirkwood Community College
Cedar Rapids, IA
01.2006 - 01.2010
- Managed community college bookstore and convenience store with combined annual sales of approximately $10,000,000.
- Hired, managed and scheduled approximately 7 full time and 40-65 part time employees.
- Directed all aspects of both operations: budgeting, customer service, visual merchandising, ordering, sales levels, merchandise returns, book rush, buyback programs, and community & vendor relationships.
- Coordinated implementation of new textbook management and POS system with 17 registers.
Education
BA - Psychology And Sociology
Iowa Wesleyan University
1998
Skills
- Office Management
- Retail Management
- Property Management
- Retail Inventory Management
- Customer Service Management
- Marketing
- Human Resources
- Accounting
- Accounts Payable and Receivable
- Managerial Accounting
- Microsoft Office Suite
- Staff Development and Training
- Employee Evaluation
- Retail platforms
- Report Preparation and Analysis
Certification
CPO Certified Pool Operator
Timeline
Office Administrator
Westland Mall Realty Holdings
07.2020 - Current
Property Manager
Park Place Apartments
05.2018 - 06.2020
Retail Manager
Corkys Footwear Shoe Boutiques
01.2016 - 01.2018
Gift Shop Manager/ Merchandise Buyer
Great River Health Systems
01.2010 - 01.2016
Bookstore/Convenience Store Manager
Kirkwood Community College
01.2006 - 01.2010
BA - Psychology And Sociology
Iowa Wesleyan University
CPO Certified Pool Operator
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