BETH KOLBE
Naperville,IL
Summary
Proven track record in administrative excellence, optimizing operations and enhancing efficiency through strong soft skills and proficiency in multiple applications. Extensive experience in logistics coordination, fostering cross-departmental collaboration and ensuring seamless communication among teams. Dedicated problem-solver and strong leader committed to streamlining operations and promoting organizational efficiency. Independent decision-making skills and sound judgment consistently making positive contributions that directly impact company success.
Overview
32
32
years of professional experience
Work History
Office Manager/ Executive Assistant/ Sales Assistant
Lauren Collander Interiors
09.2020 - Current
- Initiated and led the development of an office manager manual, conducting training sessions for the sales and office management team, thereby enhancing operational efficiency and team proficiency through strategic use of Microsoft Office and Google applications
- Managed comprehensive logistics for the CEO's schedule, including emails, travel plans, and high-profile meetings, utilizing monday.com to ensure seamless execution of onboarding new clients
- Facilitated cross-departmental communication, significantly improving contract processing efficiency, which was recognized with an accolade for exceptional service, thanks to meticulous organizational skills
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Customer Service
Crate & Barrel
08.2017 - 08.2020
- Resolved complex customer service issues by devising furniture repair or replacement strategies, enhancing customer satisfaction and managing expectations, as recognized by management awards for exemplary service skills
- Streamlined delivery and logistics processes, anticipating and solving problems ahead of time, thereby maintaining high service standards and operational efficiency
- Collaborated effectively across departments to ensure seamless service delivery
- Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
Volunteer Work and Homemaker
Self
02.2004 - 08.2017
- Enhanced team collaboration and operational efficiency by reorganizing volunteer roles within the swim team, showcasing leadership and organizational prowess
- Spearheaded school events like fairs and a donation drive, encouraging community engagement and support through expert event planning and volunteer coordination
- Fostered an inclusive environment as a Girl Scout co-leader
Sales Manager/ Customer Service
Holly Hunt
01.1999 - 02.2004
- Boosted showroom efficiency and client satisfaction by leading team meetings, refining displays, and delegating tasks
- Ensured precise client communications and service delivery through expectation management
- Advanced from customer service to department manager by enhancing team performance and operations
Area Manager
Gucci
01.1997 - 01.1999
- Enhanced team efficiency and customer satisfaction by leading sales team training and improving merchandising and communication strategies
- Implemented a monthly reporting system to inform strategic decisions, tracking sales and customer feedback
- Achieved high customer service recognition through effective inquiry management and issue resolution
Manager/ Buyer
Reckless Records
05.1993 - 01.1996
- Spearheaded a new store launch with strategic foresight, demonstrating project management excellence
- Oversaw store operations, including workforce management and budgeting, showcasing organizational prowess
- Directed inventory management based on sales insights, optimizing logistics and financial outcomes
Education
Liberal Arts and Sciences - Liberal Studies
University of Delaware
Skills
- Microsoft Office
- Google Office
- Windows
- MacOS
- IOS
- Mondaycom
- Active Campaign
- Slack
- Better Proposals
- Ivy invoicing system
valuable attributes
Integrity - Diligent - Organized - Efficient - Amiable - Reliable - Inquisitive - Level-headed - Open-minded - Quick learner - Positive - Empathetic - Humorous - Hard worker - Good listener - Clear communicator - Flexible
Timeline
Office Manager/ Executive Assistant/ Sales Assistant
Lauren Collander Interiors
09.2020 - Current
Customer Service
Crate & Barrel
08.2017 - 08.2020
Volunteer Work and Homemaker
Self
02.2004 - 08.2017
Sales Manager/ Customer Service
Holly Hunt
01.1999 - 02.2004
Area Manager
Gucci
01.1997 - 01.1999
Manager/ Buyer
Reckless Records
05.1993 - 01.1996
Liberal Arts and Sciences - Liberal Studies
University of Delaware
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