Beth Krause
Douglassville,PA
Summary
Combined background in administration, customer service, and education. Known to be a dedicated worker with a calm and friendly attitude. Devoted to providing customers with a positive and memorable experience. Seeking an organization that values communication and offers a supportive team environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrative Director
Paragon Behavioral Health Services
Wyomissing, PA
11.2022 - 02.2024
- Prepared and proofread authorization documents for accuracy and submission to insurance database.
- Collaborated with clinical directors on release of documentation requiring strict timeframe parameters.
- Oversaw employee onboarding process managing and tracking training hours and state compliant requirements.
- Performed Quality Management checks on client and staff files to maintain high business standards.
- Initiated monthly social events to promote positive team camaraderie.
Transition Coordinator Assistant
Hogan Learning Academy
Fleetwood, PA
10.2014 - 11.2022
- Collaborated with community businesses to obtain job training experiences for special needs students.
- Implemented academic and behavior programs utilizing ABA principles and evidence based practices.
- Organized classroom space to model apartment living and small business design to practice life skills.
- Documented, copied, scanned, and filed student data to monitor and track student progress.
- Maintained safety in the classroom by implementing Safety Care procedures when necessary.
Customer Service Risk/Cash Management Specialist
Truist Bank
Wyomissing, PA
08.2012 - 10.2014
- Responsible for reconciling general ledger accounts, balancing collateral and daily audit reports.
- Prepared operational and risk reports for management analysis.
- Established relationships with business customers, maintained confidentiality, and provided assistance with daily cash management products.
- Designed and developed a training manual covering procedures to provide consistency within the department.
- Verified daily worked submitted by the Cash Management team when promoted from Cash Management to Risk Specialist.
Customer Service
Merritts Clock Parts and Supplies
Douglassville, PA
02.2007 - 08.2012
- Greeted customers, processed orders and coordinated delivery schedules to accommodate customers needs.
- Answered phones and email and assisted customer in placing orders online.
- Researched and photographed antique items and authored product description to optimize online sales.
- Prepared and packaged items for sale to be delivered efficiently to external customers.
- Contacted customers via phone and email to resolve issues.
Customer Service
Santander Bank
Wyomissing, PA
10.1997 - 01.2006
- Team leader of 12 person team.
- Instructed adults in online banking technical, navigational, and product information.
- Monitored and evaluated email and phone correspondence of international team.
- Created training manual for online banking service.
- Resolved customer service issues via phone, email and online with all banking products and services.
Education
Bachelor of Science - Elementary Education
Bloomsburg University
Bloomsburg PASkills
- Articulate Communicator
- Efficient in Organization
- Team Contributor
- Problem Solver
- Multitasker
- Fast Learner
Certification
- Adult/Child/Infant/CPR& First Aid & AED Certified
Timeline
Administrative Director
Paragon Behavioral Health Services
11.2022 - 02.2024
Transition Coordinator Assistant
Hogan Learning Academy
10.2014 - 11.2022
Customer Service Risk/Cash Management Specialist
Truist Bank
08.2012 - 10.2014
Customer Service
Merritts Clock Parts and Supplies
02.2007 - 08.2012
Customer Service
Santander Bank
10.1997 - 01.2006
Bachelor of Science - Elementary Education
Bloomsburg University
- Adult/Child/Infant/CPR& First Aid & AED Certified
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