Beth Larson
Portland,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Diligent College Student focused on [Area of study] and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
14
14
years of professional experience
Work History
Perfect View
Tadpoles
Cornelius, OR
05.2018 - 11.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Delivered products to customer locations on time.
- Maintained schedule of class assignments to meet deadlines.
Waitress Supervisor
Sonic
Santa Fe, NM
05.2013 - 11.2015
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Supervised team of [Number] employees in [Type] establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Coached staff on strategies to enhance performance and improve customer relations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Waitress Supervisor
50's Diner
Los Alamos, NM
01.2007 - 12.2011
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Resolved customer complaints in a timely manner with professionalism.
- Maintained accurate records of sales transactions and inventory levels.
- Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Managed staff payroll activities including time-off requests, attendance tracking, overtime approval.
- Monitored cash register operations during shifts for accuracy of transactions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
Some College (No Degree) - English
University of New Mexico
Albuquerque, NMSkills
- Remote Office Availability
- Team Management
- Communication
- Calm Under Pressure
- Problem Resolution
- Microsoft Office
- Verbal Communication
- Organizational Skills
Timeline
Perfect View
Tadpoles
05.2018 - 11.2020
Waitress Supervisor
Sonic
05.2013 - 11.2015
Waitress Supervisor
50's Diner
01.2007 - 12.2011
Some College (No Degree) - English
University of New Mexico
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