Resourceful Medical Office Manager known for high productivity and efficient task completion. Skilled in patient scheduling, records management, and billing processes. Excel in communication, leadership, and problem-solving to enhance office operations and patient care.
Overview
25
25
years of professional experience
Work History
Medical Office Manager
I Tenenbaum Family Practice, PA
Cape May, New Jersey
02.1986 - 03.2006
Managed daily operations of a busy family practice to ensure efficient workflow.
Supervised front office staff to maintain high standards of patient service.
Coordinated patient scheduling and appointment reminders to optimize office flow.
Oversaw billing and insurance claims processes for accurate financial management.
Trained new employees on office policies and procedures for consistent performance.
Ensured compliance with healthcare regulations and maintained patient confidentiality standards.
Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
Supervised patient billing, collection and financial counseling and assisted with cash posting.
Coordinated with insurance companies to verify coverage of services rendered.
Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
Monitored inventory levels of supplies necessary for daily operations of the office.
Managed staff scheduling and set patient scheduling policy.
Maintained and managed filing, chart keeping and organizational systems for practice.
Selling Department Manager/Sales Associate
John Wanamaker
Wynnewood, Pennsylvania
11.1980 - 09.1983
Assisted customers with product selection and inquiries.
Maintained organized and visually appealing merchandise displays.
Processed transactions accurately using point-of-sale systems.
Resolved customer complaints effectively to ensure satisfaction.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Assisted customers with finding the right product for their needs.
Handled customer complaints in a professional manner.
Education
Certificate One Year Secretarial Program - Secretarial
Katharine Gibbs School
Philadelphia, PA
06-1984
Associate of Science - Retail Merchandising
Harcum College
Bryn Mawr, PA
05-1980
High School Diploma -
Lower Cape May Regional High School
Cape May
06-1977
Skills
Office management
Insurance verification
Billing administration
Patient scheduling
Regulatory compliance
Employee training
Attention to detail
Personal Attributes
Re-entering workforce after retirement
Easy learning capabilities
Works well with other team members
Computer Literate
Timeline
Medical Office Manager
I Tenenbaum Family Practice, PA
02.1986 - 03.2006
Selling Department Manager/Sales Associate
John Wanamaker
11.1980 - 09.1983
Certificate One Year Secretarial Program - Secretarial
Family Nurse Practitioner Student at Lincoln Family Practice Joseph Hobbs PAFamily Nurse Practitioner Student at Lincoln Family Practice Joseph Hobbs PA