Summary
Work History
Education
Skills
Timeline
Generic

Beth Lenhard

Mount Joy,PA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Owner

Wallpapering by BethAnn
Mountville, PA
02/01/1/ - Current
  • Created marketing campaigns to attract new customers.
  • Measured walls to determine amount of wallpaper needed.
  • Cleaned and prepared wall surfaces for wallpapering, including filling cracks and holes.
  • Applied adhesive paste to the back of wallpaper according to manufacturer's instructions.
  • Cut wallpaper strips to size using sharp utility knives or scissors.
  • Matched patterns in successive strips when hanging paper with a pattern.
  • Hung pre-pasted and non-pasted wallpaper on walls using brushes, rollers, or other tools.
  • Applied fabric-backed vinyl wallcoverings over primed surfaces using adhesives and special tools such as trowels and seam rollers.
  • Inspected finished job for accuracy and quality assurance purposes.
  • Worked quickly but carefully to ensure a professional finish.
  • Kept work area clean and organized at all times.

Customer Service Representative

Fulton Financial
East Petersburg, PA
10/01/78 - 09/30/95
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Made outbound calls to obtain account information.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.

Lead CSR

Susquehanna Bank
Lancaster, PA
10/15/13 - 07/01/15
  • Provided expert customer service and support to customers, including troubleshooting technical issues.
  • Maintained accurate records of customer interactions and transactions.
  • Handled escalated customer complaints with professionalism and empathy.
  • Resolved product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Performed additional tasks as assigned by senior management.
  • Answered support calls to learn about and address customer needs, complaints or other issues with products or services.
  • Maintained and exceeded performance and quality standards, meeting customer support objectives.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Warehouse Clerk

BethAnnNordstrom ECFC
Elizabethtown, PA
06/01/16 - 08/15/19
  • Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
  • Operated material handling equipment to move pallets of merchandise from receiving area to storage locations.
  • Inspected goods for damages or defects, reported issues to supervisor and resolved discrepancies with suppliers.
  • Maintained records of all incoming products, including quantity received and location in warehouse.
  • Ensured compliance with safety regulations while working in the receiving area.
  • Utilized RF scanners to accurately track movement of merchandise within facility.
  • Reviewed work orders to check correctness of deliveries.
  • Organized deliveries by sorting and stocking receivables
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.

Window Clerk

United States Post Office
Lancaster, PA
03/01/21 - 01/19/24
  • Provided customer service to patrons of the post office, including answering questions and providing assistance with forms.
  • Processed payments for postage, fees, and other services rendered by the post office.
  • Performed data entry into the computer system to record postal transactions.
  • Sold stamps, money orders, certified checks, special delivery envelopes, boxes., as needed by customers.
  • Operated cash register accurately to process payments from customers.
  • Inspected packages for hazardous material prior to sending them out via mail.
  • Received payments for COD items from customers.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Prioritized and resolved concerns such as pricing problems, damaged products and special order requests.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Education

High School Diploma -

Hempfield Senior High School
Landisville, PA
01-1978

Skills

  • Verbal and written communication
  • Relationship Building
  • Sales Leadership
  • Customer Relations
  • Sales oversight

Timeline

Owner

Wallpapering by BethAnn
02/01/1/ - Current

Customer Service Representative

Fulton Financial
10/01/78 - 09/30/95

Lead CSR

Susquehanna Bank
10/15/13 - 07/01/15

Warehouse Clerk

BethAnnNordstrom ECFC
06/01/16 - 08/15/19

Window Clerk

United States Post Office
03/01/21 - 01/19/24

High School Diploma -

Hempfield Senior High School

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Beth Lenhard