Beth Leone
Boca Raton,FL
Summary
Accomplished professional with a proven track record at Spirit Airlines Inc., adept in passenger safety management and interpersonal communications. Excelled in enhancing customer satisfaction and safety, demonstrating exceptional problem-solving abilities and professionalism. Skilled in conflict resolution and medical intervention, significantly contributing to a positive travel experience and operational efficiency.
Overview
27
27
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
05.2016 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Relayed updates and information to passengers after confirming key details with pilot.
General Merchandise Manager
Harley Davidson
10.2007 - 01.2016
- Facilitated cross-functional collaboration between departments to achieve shared goals related to store performance and customer satisfaction.
- Devised strategic plans for visual merchandising updates in alignment with company branding guidelines and current market trends.
- Reduced inventory shrinkage through meticulous tracking, frequent audits, and staff training on loss prevention techniques.
- Streamlined merchandise flow by implementing efficient receiving processes and timely replenishment of the sales floor.
- Developed high-performing teams through effective hiring, ongoing coaching, and performance evaluations.
- Analyzed sales data to identify trends and opportunities for growth within various product categories.
- Collaborated with vendors to negotiate favorable pricing, secure exclusive products, and maintain optimal stock levels.
- Enhanced customer satisfaction by ensuring a well-stocked and organized sales floor, promptly addressing concerns, and providing exceptional service.
- Spearheaded seasonal promotions and markdowns to drive revenue while maintaining desired inventory levels.
- Supported company initiatives through active participation in storewide marketing campaigns, special events, and community engagement efforts.
- Bult positive relationships with vendors for consistent and reliable supply of products.
General Manager/Working Partner
Direct Flowers
08.1997 - 08.2007
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Education
High School Diploma -
Oceanside Senior High School
Oceanside, NY06-1978
Skills
- Reliability and punctuality
- Hospitality service expertise
- Interpersonal communications
- Flight safety
- Passenger safety management
- Adult AED and CPR
- Medical intervention
- Multitasking Abilities
- Conflict Resolution
- Problem-solving abilities
- First Aid Training
- Professionalism
Timeline
Flight Attendant
Spirit Airlines Inc.
05.2016 - Current
General Merchandise Manager
Harley Davidson
10.2007 - 01.2016
General Manager/Working Partner
Direct Flowers
08.1997 - 08.2007
High School Diploma -
Oceanside Senior High School
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