Summary
Overview
Work History
Education
Skills
Certification
Timeline
background-images

Beth Lewis

Rogers,AR

Summary

Dynamic professional with a strong background in guest relations and problem resolution. Proven ability to enhance guest satisfaction and streamline operations through critical thinking and attention to detail. Skilled in enhancing guest satisfaction and ensuring high standards in service, delivery. and operations efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Night Audit

Raymond Management Company/ Residence Inn
06.2024 - Current
  • Managed night audit procedures accurately, ensuring timely completion of financial reports for management review.
  • Improved guest satisfaction by promptly addressing concerns and resolving issues during night audit shifts.
  • Supported the training of new employees, sharing expertise in night audit processes for consistent performance across all staff members.
  • Assisted in training new Night Audit Clerks, contributing to a well-prepared and knowledgeable team.
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
  • Handled end-of-day reports, drawer balance and night audit.
  • Reduced errors in guest information by conducting regular audits and updating reservation folios.
  • Handled cash transactions responsibly, maintaining accurate accounting records for nightly audits.
  • Conducted safety checks throughout the facility to uncover potential risks and safety hazards.
  • Improved overnight operations by effectively managing the front desk and promptly addressing customer concerns.
  • Assisted sales and Management departments in boosting the "OCC" occupancy rate by ensuring "Heads in the Beds" with potential "Walk-In" reservations to help enhance "RevPar" and "ADR".

Travel Specialist/ Franchise Owner

Dream Vacations
08.2019 - 01.2025
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Collaborated with team members to create unique travel experiences tailored to client preferences.
  • Utilized CRM systems effectively to track client interactions – ensuring timely follow-ups on inquiries or booking requests.
  • Followed up with customers to increase customer service with travel plans.
  • Updated and maintained customer databases to increase customer retention.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Generated travel-related reports for clients to facilitate decision-making.
  • Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
  • Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
  • Managed day-to-day business operations.
  • Established foundational processes for business operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Life Saving and Care Specialist

Best Friends Animal Society - Bentonville
01.2024 - 06.2024
  • Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
  • Ensured a clean, safe environment for animals by following infection control protocols and maintaining proper hygiene practices.
  • Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy.
  • Assisted Medical staff with administering medications.
  • Greeted and assisted potential adopters with animal meet and greets, general guest service, and adoptions.
  • Resolved customer complaints using established follow-up procedures.
  • Answered incoming calls, scheduled appointments, Facilitated animal play groups, and assisted other apartments when needed.

Certified Ramp Trainer/Lead Ramp Agent

Envoy Airlines
11.2019 - 12.2023
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Operated equipment while observing standard safety procedures.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Operations Coordinator- Guide and direct inbound and outbound aircraft through the AOA (Air Operations Area). Guides ramp and gate personnel to ensure a safe and one-time departure. Verified proper weight and balance.
  • Simultaneously served in voluntary (None paid)positions: Ground Security Coordinator, Environmental Department Coordinator, C.A.R.E.S Team (Emergency/Safety Response team), CWA Union Steward, and CWA Union Area Rep.

Senior Animal Control Officer

Rogers Animal Services/ City of Rogers
09.2013 - 10.2019
  • Coordinated emergency responses for injured or dangerous animals, minimizing harm to both humans and animals involved.
  • Collaborated with local law enforcement agencies to address animal-related incidents, resulting in safer neighborhoods.
  • Captured stray animals, provided housing and care for homeless animals, and coordinated adoptions.
  • Increased public safety by enforcing animal control laws and regulations.
  • Successfully reunited numerous lost pets with their families by utilizing social media platforms as well as traditional methods like posters in strategic locations throughout the community.
  • Provided compassionate care for impounded animals, maintaining clean facilities and proper nutrition plans.
  • Handled complex cases involving suspected animal abuse or neglect, working diligently to ensure the welfare of all animals involved.
  • Reduced the number of stray animals by developing comprehensive outreach strategies to promote spaying, neutering, and adoption services.
  • Increased the yearly live release rate by increasing RTO (Return to owner) rates which in turned changed the shelters culture turning in from a "High Kill" shelter to a "No Kill" Shelter.
  • Resolved animal welfare concerns by conducting thorough investigations and implementing appropriate corrective actions.
  • Captured domestic and wild animals.
  • Attended to calls reporting of wild animal bites.
  • Implemented trap, neuter and release programs to manage local feral cat population.
  • Wrote reports of activities and maintained files of impoundments and dispositions of animals.
  • Prepared for prosecutions related to animal treatment and gave evidence in court.
  • Social Media Management and Marketing for "Help me get home" posts on stray animals and Adoption videos for animals up for adoption.
  • 24-hour On-Call Emergency response for Sick, Injured, and aggressive stay and wild animals.

Education

Bachelor of Science - Business Administration And Management

Bryan University
Springfield, MO
07-2022

Skills

  • Active listening
  • Guest relations
  • Critical thinking
  • Data entry
  • Hotel / VIP reservations
  • Reservations booking
  • Hotel reservation systems Fosse, Opera, Innsure, and Mystic Lake Casino's in-house reservation system used by the Hotel and Call Center
  • Problem resolution/Problem-Solving abilities
  • Attention to detail
  • Dependable and responsible
  • Excellent communication
  • Decision-making
  • Strong work ethic
  • End-of-day processes
  • Time management
  • Balancing transactions
  • Front desk operations
  • Training and mentoring
  • Safety and security procedures
  • Policy compliance
  • Revenue monitoring
  • Inventory oversight
  • Report generation
  • Charge posting
  • Conference room set up
  • Conflict/issue documentation
  • Teamwork

Certification

Adult and Pediatric First Aid/CPR/AED- American Red Cross

Issued November 2024, Expires November 2026.


Sales and Negotiation Skills- Allison

Issued Jan 2025


Becoming an Event Coordinator- Allison

Issued January 2025


Sales Techniques- Allison

Issued April 2025

Timeline

Night Audit

Raymond Management Company/ Residence Inn
06.2024 - Current

Life Saving and Care Specialist

Best Friends Animal Society - Bentonville
01.2024 - 06.2024

Certified Ramp Trainer/Lead Ramp Agent

Envoy Airlines
11.2019 - 12.2023

Travel Specialist/ Franchise Owner

Dream Vacations
08.2019 - 01.2025

Senior Animal Control Officer

Rogers Animal Services/ City of Rogers
09.2013 - 10.2019

Bachelor of Science - Business Administration And Management

Bryan University

Similar Profiles

CREATE PROFILE
Beth Lewis