Beth Lindley
Marion,IL
Summary
Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering 20+ years of service-focused experience.
Overview
28
28
years of professional experience
Work History
Customer Advocate II
HCSC
11.2019 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Listened to customers in actively to assess issues and provide accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
- Developed strong relationships with clients, promoting trust and loyalty through excellent service.
Billing Manager
Life Line EMRS Corp.
02.1996 - 05.2019
- Increased efficiency in billing processes by implementing new software and automating routine tasks.
- Maintained up-to-date knowledge of industry regulations and compliance requirements, ensuring the department remained compliant at all times.
- Provided ongoing professional development opportunities for staff members through workshops, seminars, and mentoring programs.
- Reviewed billing problems, researched issues, and resolved concerns.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Worked with customers to develop payment plans and bring accounts current.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
- Billed Medicare, Medicaid and private insurance companies on a daily basis.
Education
No Degree - General Studies
John A. Logan College
Carterville, ILHigh School Diploma -
Marion High School
Marion, IL05.1992
Skills
- Data Entry Skills
- Service-Oriented Mindset
- Persuasive Communication
- Customer Research
- Customer Services
- Conflict Resolution
- Educating Customers
- Data Entry
- Adaptability
- Active Listening
- Telephone Etiquette
- Attention to Detail
- Problem Solving
- Critical Thinking
- Time Management
- Customer Service
Current position
I currently work in transplants and employee policies.
Timeline
Customer Advocate II
HCSC
11.2019 - Current
Billing Manager
Life Line EMRS Corp.
02.1996 - 05.2019
No Degree - General Studies
John A. Logan College
High School Diploma -
Marion High School
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