BETH MACNOW-MARSH
TUCSON,ARIZONA
Summary
Experienced professional with a diverse skill set seeking a challenging position in a progressive company. Extensive background in human resources, administration, and management in the hospitality industry, providing valuable insights into employee and management interactions. Committed to driving organizational success and creating positive work environments.
Overview
21
21
years of professional experience
Work History
Human Resources Assistant
Arizona Sonora Desert Museum
02.2024 - Current
- Tasks include various aspects of Human Resources such as recruiting, onboarding, background checks, drug screens, new hire orientation, organizational charts, maintaining current policies and procedures, training and compliance, managing worker's comp, coding invoices, updating and maintaining the employee directory, assisted in the transition of the HRIS system from Ascentis to Paycom and all administrative tasks related to personnel files, E-Verify, and other HR-related responsibilities
Human Resources Specialist
VQ Gwen Mikeal Village Program
12.2022 - 08.2023
- Tasks of the HR Specialist include various aspects of Human Resources for the program, Recruiting, Hiring, Terminations, organizational charts, maintaining current policies and procedures, coaching and counseling, managing LOA, FMLA, worker's comp, training and compliance, guiding on strategic and HR operational issues to management, employee recognition, new hire orientation, on-boarding and off-boarding of employees, manage compliance records and reports, payroll and all administrative tasks related to personnel files, E-Verify, and any other HR related responsibilities
Human Resources Director
Christie's Appliance & Mattress Company
06.2020 - 09.2022
- Responsibility of the HR Director duties included creating the HR office from ground zero which means all aspects of Human Resources, Recruiting, Hiring, Terminations, design, implement or revised company's mission/vision statements, organizational charts, creating SOP's developing, revising, updating any current policies and procedures, maintaining, revising employee handbook, maintaining affirmative action programs, recruitment efforts including writing and placing ads, posting jobs on various job boards, attend job fairs, coaching and counseling, managing LOA, FMLA, worker's compensation processes, wage analysis/surveys, training and compliance, Provides guidance on strategic and HR operational issues to management, employee recognition, safety and risk management, benefit administration, new hire orientation, on-boarding and off-boarding of employees, manager department records and reports, conduct or attend department meeting with staff, payroll and all administrative tasks related to personnel files, E-Verify, support orders, garnishments, and any other HR related responsibilities
Catering Sales Director
Ramada by Wyndham Tucson
10.2018 - 03.2020
- As the Catering Sales Director I was responsible for the Sales & Catering process to increase revenues and build accounts by internet prospecting, sales calls, sales blitzes, booking of the sale, rate quotes, rooming lists, reservations, client contact and customer service, contracts, and site visits, reservations, group resumes, coordination of booking meeting space, and accounting related to groups, accounts receivable, outside sales calls
- Booked catered events for the hotel utilizing the flexible 14,000 sq
- Ft
- Of meeting space, working with client and vendors for food and beverage menu options, banquet event orders, banquet tickets, diagrams, meeting room set-ups as needed
- Attending Chamber or CVB events to increase business and network
- Created, established, maintained, and implemented menus, packages, flyers and collateral for hotel and promotions to assist in increasing business during need times
- Answered RFP through lead sources (Hotel Planner, Cvent, Intellective, and branded programs (i.e., go leads) to gain more business
- Worked on gaining business through LNR process to increase transient corporate and group business
- Supervised a small banquet staff, managing various duties of HR (i.e., scheduling, coaching and counseling, hiring and firing, new hire paperwork)
- Also, oversaw all aspects of administrative work related to the job
Senior Sales Manager
Best Western InnSuites Tucson Foothills
10.2016 - 10.2018
- Managed all aspects of the Sales process from the internet prospecting to sales calls to booking of the sale, rate quotes, rooming lists, reservations, client contact and customer service, contracts, and site visits, work closely and assist other departments with reservations, group resumes, coordination of booking meeting space, and accounting related to groups, accounts receivable, outside sales blitzes
- Book and assist in the planning of catered events for hotel meeting room, working with client and vendor for food and beverage options and menus, banquet event orders, banquet tickets, diagrams, meeting room set-ups as needed
- Attend trade shows, Chamber or CVB events related to various markets to increase business and network
- Create and implement packages, flyers and collateral for hotels and promotions to assist in increasing business during need times
- Responsible for answering RFP through lead sources (Hotel Planner, CVent branded programs (i.e., BW e-leads, Meeting Broker, etc
- To gain more business
- Worked and managed the LNR process for the hotel to increase transient corporate business
Area Sales Manager
Prism Hotels & Resorts (LaQuinta Reid Park & Doubletree Suites Tucson Williams Center)
12.2015 - 07.2016
- Managed all aspects of the Sales process for dual properties from the booking of the sale, rate quotes, rooming lists, reservations, client contact and customer service, contracts, and site visits for both an individual and multiple properties, work closely and assist other departments with reservations, front desk check-in/check-out process, banquets, and accounting related to groups, pre-cons if required, planned, implemented, coordinated and participated in outside sales blitzes with the Sales Team
- Serve as contact in planning catered events, including developing menus, transportation service, room decoration, procuring of rentals, staffing, banquet event orders, reconciliation of banquet tickets, menus, guarantees, audio visual, transportation, diagrams, room set-ups as needed
Human Resources/Executive Administrative Assistant
Doubletree by Hilton Tucson Reid Park Hotel
10.2013 - 08.2015
- Managed all day to day activities including the recruitment, interviewing, hiring, termination process with the coordination from all departments from creating and maintaining the applicant database and files, employment verification, making offers, exit interviews, background checks and drug screens, payroll, benefits, new employee orientation, performance and disciplinary issues, trainings (alcohol awareness, harassment, customer service, and safety, conflict resolution, career fairs, advertising, affirmative action plan, all aspects of employment issues (unemployment, minimum wage increases, wage surveys and competitive analysis, review process) some knowledge of employment law leave of absence processes (FMLA, ADA, Personal), HR compliance of HIPPA and E-verify and EEOC processes, staff communication, rollout new employee based programs, employee newsletters, updated and maintained informational bulletin boards, handled customer service of guest requests and complaints with confidentiality
- Team Building & Management includes organizing and monitor internal employee relations and committees
- Initiated, Collaborated, and managed the payroll for a staff of 150 employees including management and line employees
- Coordinated with payroll service or corporate payroll to produce, reconcile, data entry and distribution
- All facets of administrative duties: meeting and greet guests, vendors, and clients, (ordering, faxing, filing, multi-tasking, answering phones (including use multi-line phones), data entry, scheduling, meeting and travel arrangements, ordering and inventory of supplies, and customer service
- Provide administrative support to the various staff members, Managers and Executive Committee, with responsibilities to include creating and maintaining spreadsheets, filing systems, databases, put together SOP for position, redesigned and updated flyers and brochures, report generation, setup and coordinate meetings and events for various departments
Group Sales Manager
Hilton Tucson East Hotel
10.2010 - 10.2013
- Managed all aspects of the Sales and Catering process from the booking of the sale, rate quotes, rooming lists, reservations, client contact and service, contracts, group resumes, pre and post conferences with clients, banquet event orders, reconciliation of banquet tickets, menus, guarantees, audio visual, transportation, diagrams, room set-ups, and site visits
- Planned, implemented and coordinated all bookings assigned, provided concierge services for groups, participated in outside sales blitzes with the Sales Team, worked with group meetings consistently of 5-500 attendees with group groups of 10-30 rooms
- Booked meeting space ranging from 500 sq ft
- - 12,000 sq
- Ft
- For all markets (Corporate, Social, SMERF, Tour & Travel, and Conventions)
- As an inside Catering Manager, proactively solicited for new and future business, qualified and responded to leads of 10-30 room nights and more in all market segments
- Increased revenue forecasted by approximately $5,000 during internal sales blitz
- Met and exceeded monthly revenue goals from the opening to end of 2007 totaling $19,346 booking new business in various markets for a new hotel
- Progressively holding the position of Group Sales Manager, sales were increased in the market segment reaching or exceeding the goals assigned increasing revenues of $556,111 from 2010 to present with new business and repeat business
- Work closely and assist other departments with reservations, front desk check-in/check-out process, banquets, and accounting related to groups
- Serve as clients' primary contact in planning catered events, including developing menus, transportation service, room decoration, procuring of rentals, and staffing
- Assisted brides and grooms with wedding details from the site tour to their special day
- Created and distributed banquet event orders to all departments
- Attended bridal fairs and trade shows to promote hotel and solicit new clients
Executive Administrative Assistant/Catering Manager/HR
Best Western Las Brias Hotel (formerly Sheraton Four Points)
01.2010 - 10.2010
- Providing administrative support in all areas needed for General Operations, Catering, Front Desk, Accounts Receivable, and Human Resources for the independently owned and managed property
- Responsibilities include aspects related to Human Resources from maintaining policies and procedures, personnel files, I-9 verifications through E-verify, new hire process and orientations, data entry, employment verifications, background checks, benefits, recruitment
- Administrative tasks include copying, faxing, filing, answering phones, report generation, meeting and greeting vendors, clients, and potential applicants, maintaining office equipment, clerical support to other staff and employees
- Accounts Receivable/Accounts Payable: enter all data into the system, maintained spreadsheets, processed billing invoices and collected and entered in all payments received, put together all payments and deposits for bank processing
- Catering Manager - was the sole support for administrative in Catering
- Also, solicited, booked, negated business for the hotel related to the Catering aspects for the groups to increase business for the hotel
Human Resources Assistant
FirstScript Network Services/Coventry Health Care
06.2008 - 01.2010
- Providing administrative support in Human Resources for two facilities in a call center atmosphere with approximately 250 employees
- Responsibilities include aspects related to Human Resources from maintaining policies and procedures, personnel files, new hire process and orientations, data entry, employment verifications, background checks, benefits, recruitment
- Administrative and Payroll - all aspects of administrative duties - phone, faxing, ordering, data entry, file preparation, computers, scheduling, travel arrangements, desktop publishing and social media, clerical support, enter all data into People Soft and Kronos payroll systems, submit and coordinate with corporate payroll process to produce payroll in a timely manner
Catering Manager/Payroll Manager/Human Resources Manager
Embassy Suites Hotel Paloma Village
05.2007 - 01.2008
- The opportunity to open up a 119 room brand new hotel in Northwest Tucson
- As a member of the Management staff my responsibilities included handling decision making processes in all areas relating to Administrative, Managerial, and Human Resources that could impact the business
- Catering services as the Catering Manager tasks handled in the Catering process from the booking of the sale, client customer service, contracts, banquet event orders, reconciliation of banquet tickets, menus, guarantees, audio visual, transportation, diagrams, room set-ups, and site visits
- Human Resources: create job descriptions and skill assessments for new positions, policies and procedures, applicant data base, personnel files, affirmative action plan, hiring, recruitment, termination, making offers, employment verifications, employee relation issues, exit interviews, new hire orientations, wage analysis & surveys, budgeting, federal and state laws compliance, Safety committees and programs, benefits
- Set up payroll systems; coordinate with a payroll service to produce payroll, reconciliation, data entries, and payroll distributions
- Administrative Assistant responsibilities as a one-person office required copying, faxing, filing, answering of phone, purchasing, report generation, meeting and greeting applicants, clients, guests, maintaining office equipment, customer service, clerical support to all departments
Catering Manager/Payroll Manager/Human Resources Director
Embassy Suites Hotel Airport Tucson
03.2004 - 05.2007
- Began as Catering Assistant promoted within first three months to Catering Manager within first year promoted to Human Resources and Payroll as an Executive Committee member
- Responsibilities include:
- Catering - Coordinated concierge services for groups, participated in outside sales blitzes with the Sales Team, worked with group meetings consistently of 5-500 attendees with group groups of 10-30 rooms
- Booked meeting space ranging from 500 sq ft - 10,000 sq ft
- For all markets (Corporate, Social, SMERF, Tour & Travel, Conventions, Weddings, and Quince eras)
- Handled all aspects of Catering from making initial contact, site tours, booking, contracts, customer service, menus, room setup, banquet event orders, reservations, rooming lists, group resumes, reconciliation of charges, and rebooking for future business
- Payroll - enter all appropriate time and attendance into the system and coordinate with corporate payroll for distribution and reconciliation of payroll
- Human Resources - Utilize, create and maintain the applicant database and files for Human Resources, hiring and terminations, the application process, employment verification, interviewing prospective applicants through behavioral interviewing, making offers, exit interviews, drug screens, payroll, benefits, conduct new employee orientation, alcohol awareness training, harassment training, customer service training, safety training, conflict resolution, implemented a recruitment action plan open positions, organize and attend career fairs, advertising, responsible for monitoring the company affirmative action plan, keeping up with all aspects of employment issues (i.e
- Converting to OEM's (overtime eligible managers), minimum wage increases, wage surveys and competitive analysis, review process) some knowledge of employment law, implemented schedule of events calendar for all staff communication, rollout new employee based programs (i.e
- From benefits to employee recognition programs), purchasing and budgeting for the department, design and coordinate flyers, forms, schedules, and employee newsletters, updated and maintained informational bulletin boards, handled customer service of guest requests and complaints with confidentiality
- Co-chaired the CARE and Safety Committee for the hotel
Education
General Studies - Travel, Hospitality, Graphics
Pima Community College
Tucson, AZ01.1984
Diploma - General Studies
Palo Verde High School
Tucson, AZ01.1982
Skills
- Proficient in WordPerfect
- Experienced with Microsoft Word
- Excel Proficiency
- Information Access
- Presentation Design
- Digital Publisher
- Print Production Management
- Desktop Publishing Skills
- Skilled in Google Applications
- Graphic Design Using Canva
- Delphi Application Development
- Comprehensive ABRA Knowledge
- PeopleSoft Administration
- ADP Software Proficiency
- System 21 Proficiency
- Sales Proficiency
- Proficient in IVantage
- Visual Matrix Design
- Workday Proficiency
- Kronos Proficiency
- Proficient in Paychex
- Ascentis Software Proficiency
- Proficient in Paycom
- Email Marketing Proficiency
- QuickBooks Proficiency
- Experienced with ADP
- Experience with Paychex Flex
- Social Media Management
- Social Media Management
- LinkedIn Networking Proficiency
- Pinterest Content Creation
- Transaction Tracking Expertise
- Accounts Receivable Processing
- Vendor Invoice Processing
- Balance Sheet Management
- Banking Deposit Processes
- Analytical Problem-Solving
- Facilitate Trainer Development
Selected Achievements
- Implemented, designed, organized, and structured promotional brochures, programs, flyers career fair materials, newsletters, billing procedures, reports, forms, tracking reports, surveys, and file systems within a variety of offices.
- Proficient in a variety of computer applications such as: WordPerfect, Microsoft Word, Excel, Access, PowerPoint, Publisher, Print Shop, PageMaker, Google Suite, Canva, Delphi, ABRA, PeopleSoft, ADP Timesaver, System 21 On Q, SalesPro, IVantage, Visual Matrix, Workday, CAST, Kronos, Paychex, Ascentis, Paycom, Constant Contact Direct Mailing, some Quick books.
- Payroll programs proficient in ADP and Paychex Flex.
- Social Media/Networking: such as Facebook, Twitter, LinkedIn, Pinterest.
- Utilizing effective people skills for promotions from entry level to management status and served in positions on committees (Employee Relations and Safety) from Secretary to President.
- Performed light bookkeeping duties including accounts receivable, accounts payable, balance statements, and bank deposits.
- Possess the ability to work independently, exercise independent judgment and discretion in performing tasks, work with little supervision, and utilize problem-solving to accomplish the goal.
- Member of SHRM, was certified in an alcohol awareness training program (TIP's) and provided off-site training for a variety of locations within specific brand-managed hotels, had train for train the trainer training.
- CPR and Forklift certified.
- State of Arizona Fingerprint Card valid till 12/2028.
- Arizona Notary valid till 02/2027.
Purpose Goals
Look to obtain a challenging position within a progressive company where I can maximize my multilayer skills. Multiple years of experience in human resources, administrative and management within the hospitality industry has provided me with a wealth of experience and insight into employee/management interactions.
Timeline
Human Resources Assistant
Arizona Sonora Desert Museum
02.2024 - Current
Human Resources Specialist
VQ Gwen Mikeal Village Program
12.2022 - 08.2023
Human Resources Director
Christie's Appliance & Mattress Company
06.2020 - 09.2022
Catering Sales Director
Ramada by Wyndham Tucson
10.2018 - 03.2020
Senior Sales Manager
Best Western InnSuites Tucson Foothills
10.2016 - 10.2018
Area Sales Manager
Prism Hotels & Resorts (LaQuinta Reid Park & Doubletree Suites Tucson Williams Center)
12.2015 - 07.2016
Human Resources/Executive Administrative Assistant
Doubletree by Hilton Tucson Reid Park Hotel
10.2013 - 08.2015
Group Sales Manager
Hilton Tucson East Hotel
10.2010 - 10.2013
Executive Administrative Assistant/Catering Manager/HR
Best Western Las Brias Hotel (formerly Sheraton Four Points)
01.2010 - 10.2010
Human Resources Assistant
FirstScript Network Services/Coventry Health Care
06.2008 - 01.2010
Catering Manager/Payroll Manager/Human Resources Manager
Embassy Suites Hotel Paloma Village
05.2007 - 01.2008
Catering Manager/Payroll Manager/Human Resources Director
Embassy Suites Hotel Airport Tucson
03.2004 - 05.2007
Diploma - General Studies
Palo Verde High School
General Studies - Travel, Hospitality, Graphics
Pima Community College
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