Beth Magenheimer

• Conducted home, school and community visits to assigned clients to assess client's level of care and provide guidance towards meeting treatment goals.
• Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
• Conducted mandatory job training and life skill classes to assist clients receiving specific benefits.
• Collaborated with case managers and community partners to deliver effective treatment and case collaboration.
• Provided on-going support to resource parents through coaching and crisis intervention techniques.
• Assisted families in developing problem-solving and coping skills by providing counseling and referring to appropriate community agencies.
• Provided transportation for children and parents to and from visits and court.
• Implemented motivational interviewing skills to assess risk factors for child abuse and neglect, substance use and intimate partner violence.
• Interviewed clients and verified all information provided to determine eligibility for assistance.
• Administered [Type] clinical tools to assess child development and mental health.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
• Maintained detailed case histories, metrics and reports to meet strict standards.
• Facilitated family meetings to ensure communication and collaboration between family members.
• Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
• Completed comprehensive assessments of families to identify needs and develop treatment plans.
• Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
• Developed and implemented programs to support children's mental health and well-being.
• Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.

• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Supported student physical, mental, and social development using classroom games and activities.
• Incorporated multiple types of teaching strategies into classroom.
• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
• Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
• Participated in parent teacher conference to discuss developments of students and increase support.
• Planned and implemented integrated lessons to meet national standards.
• Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
• Created and developed lesson plans to meet students' academic needs.
• Helped students explore concepts with engaging, learning-focused activities.
• Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
• Shifted between formal and informal methods of teaching to keep students engaged.
• Fostered student curiosity and interest through creative hands-on activities.
• Boosted cultural awareness by incorporating children's literature from world cultures.

• Planned and implemented different daily activities to enhance overall development and growth of every student.
• Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
• Maintained patience and level-headedness in diverse situations to support student development and personal growth.
• Conferred with parents about student progress to boost family involvement and enhance student support.
• Organized rooms in line with current educational thinking to maximize educational opportunities for students.
• Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
• Observed and recorded teacher methods to suggest improvements and increase student interest.
• Fostered student curiosity and interest through creative hands-on activities.

• Planned and implemented different daily activities to enhance overall development and growth of every student.
• Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
• Maintained patience and level-headedness in diverse situations to support student development and personal growth.
• Conferred with parents about student progress to boost family involvement and enhance student support.
• Organized rooms in line with current educational thinking to maximize educational opportunities for students.
• Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
• Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
• Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
• Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.

This was during COVID. There were no students.

• Responded to customer calls and emails to answer questions about products and services.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Attended telephone skills and program information training sessions to boost aptitude.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Met customer call guidelines for service levels, handle time and productivity.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Delivered prompt service to prioritize customer needs.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded proactively and positively to rapid change.
• Maintained up-to-date knowledge of product and service changes.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.