Beth Martin
Monroe,Louisiana
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.
Overview
37
37
years of professional experience
Work History
Biller / Collector
Alli Management Solutions
04.2023 - Current
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Kept all patient information secure and confidential.
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Followed up with appropriate parties to obtain prompt payments.
- Developed strong relationships with clients, fostering trust and effective communication regarding billing matters.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
Business Office Manager
Advanced Surgery Center of Northeast Louisiana
09.2012 - 01.2023
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Developed and maintained effective relationships with banking institutions to support financial operations.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Office Manager
Dr. Scott Burkett
12.2011 - 09.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Controlled finances to lower costs and keep business operating within budget.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Sr. Commercial Claims Examiner
Vantage Health Plan
05.2009 - 12.2011
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Served as a mentor to junior examiners, sharing expertise and providing guidance on best practices within the field of claims examination.
Office Manager
Dr. Scott Burkett
02.2009 - 05.2009
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Controlled finances to lower costs and keep business operating within budget.
Office Manager
Burkett Cardiovascular Associates, LLC
11.2004 - 02.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
Office Manager
Pulmonary & Internal Medicine Associates
04.1992 - 11.2004
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Assistant Office Manager
Dr. Richard Vines II
02.1987 - 04.1992
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Created and updated records and files to maintain document compliance.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
Education
No Degree - Pre-Pharmacy
Northeast Louisiana Univrsity
Monroe, LAHigh School Diploma -
Ouachita Parish High School
Monroe, LA05.1986
Skills
- Billing
- Data entry proficiency
- Regulatory Compliance
- Invoice Processing
- Posting charges
- Insurance billing procedures
- File Management
- Invoice reconciliation
- Insurance company billing
- Reimbursement processing
- Payment posting
- HIPAA Compliance
- Billing systems and software
- Claim submission
- Claims Processing
- Patient account management
- Insurance Verification
- Collections
- Accounts receivable management
- Month-end closing procedures
- Medical coding knowledge
- Records organization and review
- Bank Statement Reconciliation
- Customer Service
- Multitasking
- Organizational Skills
- Team Collaboration
- Microsoft Office
- Paperwork and documentation
- Purchase Orders
- Billing and Invoicing
Timeline
Biller / Collector
Alli Management Solutions
04.2023 - Current
Business Office Manager
Advanced Surgery Center of Northeast Louisiana
09.2012 - 01.2023
Office Manager
Dr. Scott Burkett
12.2011 - 09.2012
Sr. Commercial Claims Examiner
Vantage Health Plan
05.2009 - 12.2011
Office Manager
Dr. Scott Burkett
02.2009 - 05.2009
Office Manager
Burkett Cardiovascular Associates, LLC
11.2004 - 02.2009
Office Manager
Pulmonary & Internal Medicine Associates
04.1992 - 11.2004
Assistant Office Manager
Dr. Richard Vines II
02.1987 - 04.1992
No Degree - Pre-Pharmacy
Northeast Louisiana Univrsity
High School Diploma -
Ouachita Parish High School
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