Beth Martin

• Cultivated and managed long‑term relationships with mid‑market and large commercial clients, serving as a trusted advisor and primary point of contact.

• Consistently delivered high‑touch service that improved client retention and expanded

• Conducted comprehensive risk assessments to ensure clients maintained accurate, compliant, and cost‑effective coverage aligned with their operational needs.

• Identified coverage gaps and proactively recommended solutions to strengthen clients’ risk posture.

• Negotiated complex commercial insurance programs with carriers, securing competitive terms, pricing, and endorsements that aligned with client

• Led the end‑to‑end renewal process, coordinating underwriting submissions, coverage analysis, and client presentations with precision and clarity.

• Mentored junior staff on best practices in account management and client engagement.

• Coordinated service delivery and addressed client needs promptly.
• Facilitated communication between clients and internal teams for effective solutions.
• Trained team members on client service best practices and procedures.
• Resolved escalated issues by implementing effective conflict resolution strategies.
• Monitored industry trends to inform service enhancements and client offerings.
• Trained new staff members on customer service processes and procedures.