Hi, I’m
Beth Maus
Lutz,FL
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
19
years of professional experience
1
Certification
Work History
All Creatures Animal Hospital
Client Care Specialist
04.2023 - Current
Job overview
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Liaised between internal departments to facilitate prompt resolution of complex cases, resulting in satisfied clients who appreciated the extra effort put forth on their behalf.
- Established trust with clients through transparent communication about service offerings, pricing structures, timelines, or any other pertinent details related directly or indirectly influencing their decision-making process.
- Answered customer questions via telephone, email, and live chat services.
- Interacted with team members across departments to research and resolve customer issues.
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
Shipt
PERSONAL SHOPPER
02.2017 - Current
Job overview
- Utilized selection process for products within store and bagged products following bagging standards
- Met or exceeded personal and department sales goals
- Resolved customer complaints quickly by contacting leadership
- Received work assignments from order system to fill orders
- Developed strong relationships with clients to grow business networks
- Responded promptly to customer queries to increase overall satisfaction
- Updated and expanded client databases within assigned territory
ERA National Servicing
ADMINISTRATIVE ASSISTANT TO THE DIRECTOR
04.2013 - 10.2016
Job overview
- Monitored and coordinated venue reservations and travel arrangements, facilitating meetings and events
- Maintained calendars and schedules to set appointments for management team
- Coordinated equipment maintenance and repairs to maintain office productivity
- Screened incoming telephone calls, routing to appropriate personnel
- Maintained files and filing, keeping sensitive information confidential
- Supported information security and integrity with well-organized filing systems and databases
- Served as primary point of contact for facilitating operational and administrative inquiries
- Established professional and collaborative working relationships with company associates and external parties
- Maintained office inventory by assisting with supply orders
Breakthru Beverage / Augustan Wine Imports
EXECUTIVE ADMINISTRATIVE ASSISTANT
04.2006 - 01.2013
Job overview
- Coordinated schedules by booking and canceling meeting venues
- Answered phones, handled calls and fielded appointment requests to assist supervisors
- Collaborated with other assistants, internal departments and third-party vendors to assist management
- Coordinated packages and correspondence with external sources
- Reviewed company reports and gathered information to provide research support
- Prepared agendas and made arrangements, such as coordinating catering for luncheons, for committee, board and other meetings
- Performed general office duties, such as ordering supplies, maintaining records management database systems and performing basic bookkeeping work
- Utilized job-related software to prepare invoices, letters and memos
- Made travel arrangements for executives
- Operated scanners to make copies of correspondence and other printed material
- Read and analyzed incoming memos, submissions and reports to determine significance and distribute to proper staff members
Skills
- Strong Communication
- Excellent Organizational
- Problem Solving
- Attention To Details
- Time Management
- Organization And Planning
- Purchase Recommendations
- Proper Storage Procedures
- Customer Service
Certification
Fear Free Certified
Timeline
Client Care Specialist
All Creatures Animal Hospital
04.2023 - Current
PERSONAL SHOPPER
Shipt
02.2017 - Current
ADMINISTRATIVE ASSISTANT TO THE DIRECTOR
ERA National Servicing
04.2013 - 10.2016
EXECUTIVE ADMINISTRATIVE ASSISTANT
Breakthru Beverage / Augustan Wine Imports
04.2006 - 01.2013
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