Beth McQueen

Advised 300 physicians and pharmacists on appropriate prescriptions based on their patients' needs, ensuring optimal satisfaction for physicians and patients

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Developed long-lasting physician and nurse relationships by consistently exceeding expectations with exceptional service through training and regular contact
• Contributed to a positive work environment by supporting and mentoring ten fellow Sales Consultants in achieving their individual goals and targets.
• Generated 20% annual increased sales revenue through effective targeted presentations and follow-up efforts monthly with 300 physicians, pharmacists and nurses
• Followed up with existing customers to provide additional support and address concerns for patients through ongoing educational programs

• Monitored service after sale and implemented quick and effective problem resolutions.
• Recorded accurate and efficient records in customer database.
• Attended monthly sales meetings and quarterly sales trainings.
• Kept detailed records of daily activities through online customer database.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Presented professional image consistent with company's brand values.
• Maintained current knowledge of evolving changes in marketplace.
• Achieved or exceeded company-defined sales quotas.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Contributed to team objectives in fast-paced environment.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Set and achieved company defined sales goals.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
• Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
• Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
• Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.

Improved operational efficiency by implementing process improvements in areas such as loan origination and servicing.

• Assisted clients in navigating complex financial statements to help them better understand their overall financial position.
• Contributed to a positive work environment through open communication and active participation in team meetings and events.
• Streamlined the loan approval process, significantly reducing turnaround time for clients.
• Executed 6-12 cold calls each week to develop new loan prospects.
• Collaborated with credit analysts to evaluate loan applications, ensuring accurate risk assessment.
• Boosted loan portfolio growth by developing and maintaining strong relationships with new and existing clients.
• Built trust and promoted customer loyalty throughout underwriting process.
• Increased client satisfaction by promptly addressing inquiries and providing personalized financial solutions.
• Negotiated favorable loan terms for clients by effectively communicating their financial needs and objectives.
• Provided exceptional customer service to both borrowers and internal stakeholders throughout the entire loan process.
• Facilitated smooth transactions by collaborating with internal departments such as underwriting, legal, and closing teams.
• Maintained detailed records of all client interactions, ensuring proper documentation for audit purposes.
• Mitigated potential losses by closely monitoring loan performance and proactively addressing any issues that arose.
• Managed a diverse portfolio of commercial loans, consistently achieving annual performance targets.
• Processed loan applications and monitored progress from start to finish.
• Developed and maintained relationships with customers, lenders and other third parties.
• Analyzed potential risks and evaluated loan products to identify suitable options for customers.
• Explained very technical financial information to applicants in easy to understand language.
• Identified opportunities to cross-sell and upsell loan products to customers.
• Supervised loan personnel and motivated to maintain customer service and performance standards.
• Compiled closing packages for drafting and presentation accuracy.