Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Beth Merkel

Beth Merkel

Muncie,Indiana

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

30
30
years of professional experience

Work History

Cashier

Meijer
Muncie, IN
01.2021 - Current
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Verified customer age requirement for alcohol or tobacco purchases.

Restaurant Manager/Owner/Operator

Merks Family Dining
Muncie, IN
06.2014 - 12.2021
  • Hired, trained and motivated staff to fill all restaurant openings.
  • Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
  • Managed food preparation, guest interaction, quality control and customer relations.
  • Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
  • Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
  • Optimized profits by controlling food, beverage and labor costs.
  • Trained staff, facilitated staff meetings and spearheaded menu development.
  • Collaborated with server trainees to promptly resolve potential customer concerns.
  • Developed successful marketing plans to increase sales and profits while managing costs.
  • Managed and supervised [Number] employees in [Number] restaurants.30*
  • Managed and supervised [Number] employees in [Number] restaurants.
  • Created unique recipes and applied various culinary techniques for authentic [Type] cuisine.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Produced detailed documentation to outline potential worker issues.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Assisted staff by serving food and beverages or bussing tables.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees to perform duties.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Education

High School Diploma -

Redford Union High School, Redford, MI
06.1977

Skills

  • Customer Service
  • Loss Prevention
  • Staff Training
  • Customer Assistance
  • Cash Register Operation
  • Retail Merchandising
  • Guest Inquiries
  • Cash Handling
  • Written and Verbal Communication
  • Training and Development
  • Liquor Law Compliance
  • POS Systems
  • Customer Relations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Cashier - Meijer
01.2021 - Current
Restaurant Manager/Owner/Operator - Merks Family Dining
06.2014 - 12.2021
Redford Union High School - High School Diploma,

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Beth Merkel