Beth Mertin
Salt Lake City,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food & Beverage Manager
Edison House
Salt Lake City, UT
12.2022 - Current
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
Lead Server
Monarcas Mexican Food
Salt Lake City, UT
01.2022 - 11.2022
- Managed staff of 12 servers, delegating tasks and ensuring timely completion.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Resolved conflicts between employees quickly and fairly.
Implementation Manager
EShares Inc.
Salt Lake City, UT
09.2019 - 12.2021
- Obtained and processed capitalization tables and stock ledger reports using Salesforce and Excel; used python to develop new web applications that improved data import and saved clients an average of 15% on project budget
- Consistent CSAT (customer satisfaction survey) score of 5/5 with 15+ client referrals
- Prepared detailed agile project plans, incorporating activity definitions, task sequencing layouts, resource requirements and timeframe estimates.
- Laid off April 2020 along with 16% of company due to COVID-19
Document & Project Control Specialist
Tetra Tech Inc.
Salt Lake City, Utah
08.2018 - 09.2019
- Directly managed project execution using Asana and Microsoft Project, with a team of ten engineers. Together we were able to increase deliverables three months ahead of schedule and 17% under the projected budget
- Documented and implemented four new processes into the sales and marketing cycle, resulting in year-over-year growth of 3%
- Researched, created, and implemented a new DMS (document management system) to receive, track, manage, and store documentation. Helped reduce office waste yearly by 5%
Office Manager
Connections Counseling Services
Orem, Utah
03.2017 - 03.2018
- Interviewed, on-boarded, developed and oversaw daily activities of 12 therapists and administrative office personnel. Promoted from assistant to Office Manager after 4 months
- Optimized traceability, developed organization systems for court documents, exhibits, mediation materials, depositions, summonses, subpoenas, complaints, pleadings, opposing counsel responses, attorney letters, invoices, case summaries and files, e-file documents, general counsel agreements and agendas
- Cleared account balances by examining customer payments, payment history and coordinating contact with collections
Business Development Executive - Contract
Augason Farms
Salt Lake City, UT
08.2016 - 03.2017
- Produced reports, spreadsheets and trend forecasts to enhance decision-making processes in Salesforce. Attended conferences and trade association meetings to represent company and promote products
- Coordinated with cross-functional teams to perform product testing and develop business plans. Prepared proposals, negotiated contracts and connected with clients to drive consistent sales
- Promoted from Office Assistant to Business Development Executive after 6 weeks
Training Specialist
Clearlink
Salt Lake City, Utah
05.2014 - 04.2016
- Utilized Salesforce to provide sales & performance data; created and implemented new sales strategies based on data analysis of each sales representative. Provided outstanding customer support to new and long-standing customer by actively listening to concerns and developing solutions to fit business needs.
- Onboarded and trained classes of 15-30 sales representatives every 6 weeks, Trained and managed each training class, providing one-on-one job shadowing, sales improvement course, and continual education in over 18 products
- Promoted from Inside Sales Representative to Training Specialist after 4 months
Education
Bachelor of Science - Cognitive Psychology
Southern Utah University
Cedar City, UT05.2014
Skills
- Proficiency in Avaya, inContact, Salesforce, SAP, CRM, Cloud/SaaS services
- Consistently manage multiple projects with agile software development; delegation, project & budget planning, quality control & task management
- Strong process review, data analytics, data mining, database design, database management, quantitative research & modification of user software
- Experience with technical writing, presentation & public speaking for large groups, conflict management & conflict resolution
- Food and Beverage Operations, labor management, staff supervision of 30 employees, private & member event project coordination, inventory & scheduling management, expert at conflict resolution
Certification
- Salesforce Certified Administrator - in progress
- DABS On-site Manager Training
- Active Utah Food Handler's certificate
References - Information available upon request
- Olivia Dayton - former Food & Beverage Manager at Monarca
- Kate Rindlisbacher - Assistant Director of Food and Beverage at Edison House
- Elijah Whisenant - Food & Beverage Director at Lake Powell Resorts
Timeline
Food & Beverage Manager
Edison House
12.2022 - Current
Lead Server
Monarcas Mexican Food
01.2022 - 11.2022
Implementation Manager
EShares Inc.
09.2019 - 12.2021
Document & Project Control Specialist
Tetra Tech Inc.
08.2018 - 09.2019
Office Manager
Connections Counseling Services
03.2017 - 03.2018
Business Development Executive - Contract
Augason Farms
08.2016 - 03.2017
Training Specialist
Clearlink
05.2014 - 04.2016
Bachelor of Science - Cognitive Psychology
Southern Utah University
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