Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beth Mink

Flagler Beach,FL

Summary

Dynamic professional with a proven track record at Harleysville Insurance, adept in decision-making and customer service. Excelled in reducing claim losses and enhancing satisfaction through meticulous attention to detail and effective communication. Skilled in software proficiency and emergency protocols, consistently achieving excellent loss ratios and exceeding customer expectations.

Overview

23
23
years of professional experience

Work History

Dispatcher

Montgomery County Pennsylvania
02.2006 - 06.2009
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Monitored and tracked dispatch communication systems.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Contributed to community safety initiatives, providing expert advice on emergency preparedness.
  • Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Worked effectively in fast-paced environments.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.

Customer Service Representative

Humphries Insurance Group
12.2002 - 06.2007
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Commercial Lines Property Casualty Underwriter

Harleysville Insurance
06.1986 - 07.1992
  • Participated in industry conferences and seminars to stay informed on emerging risks, market trends, and best practices.
  • Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
  • Reduced claim losses by applying expert knowledge in identifying potential risks and setting appropriate premiums.
  • Enhanced customer satisfaction through timely communication and effective negotiation of policy terms.
  • Maintained compliance with industry regulations and company guidelines during all underwriting activities.
  • Evaluated applications to determine insurance coverage and appropriate risk classifications.
  • Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
  • Successfully managed a diverse portfolio of clients across multiple industries while maintaining excellent loss ratios over time.

Education

High School Diploma -

North Harford High School
Pylesville, MD
06.1983

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Time management
  • Problem-solving
  • Work order management
  • Dispatching field personnel
  • Conflict resolution
  • Multitasking and organization
  • Emergency protocols
  • Software proficiency
  • Call handling

Timeline

Dispatcher

Montgomery County Pennsylvania
02.2006 - 06.2009

Customer Service Representative

Humphries Insurance Group
12.2002 - 06.2007

Commercial Lines Property Casualty Underwriter

Harleysville Insurance
06.1986 - 07.1992

High School Diploma -

North Harford High School

Similar Profiles

CREATE PROFILE
Beth Mink