BETH MINOR
Cumming,GA
Summary
Highly skilled quote-to-cash specialist with an MBA, Six Sigma Green Belt, and extensive experience in international business operations. Proven track record of resolving billing discrepancies, leading teams to drive significant revenue growth, and improving operational efficiency. Adept at order management, billing, and process improvement, with exceptional problem-solving abilities and a collaborative leadership style. Known for fostering positive team dynamics and achieving outstanding results in customer-focused environments.
Overview
11
11
years of professional experience
Work History
Director Order Operations
OneTrust
02.2023 - 03.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth
- Provided strategic direction to global Order Processing team by managing all complex quoting, booking and provisioning activities
- Primary point of contact for Sales, Deal Strategy and Support escalations
- Partnered with Sales, Legal, Deal Strategy, Sales Enablement, IT and other cross-functional teams to ensure that all orders and cases are processed timely and accurately
- Implemented month end close announcement targeted to sales organization to communicate close coverage calendar, points of contact, booking checklist, FAQs and other critical information
- Collaborated with key stakeholders and cross-functional teams to identify problems, process and systems gaps and drive on-going process improvements of order processing and provisioning workflows
- Developed workload capacity model to highlight key events causing increases and decreases to case volume; presented key findings to senior leadership
- Built productive internal and external customer relationships across company's platform to deliver high transaction volume averaging over 1,300 bookings/month and 1,200 cases/month
- Liaised with IT teams to define system enhancement requirements and test cases; collaborate on solution design; support user acceptance testing (UAT) and bug fixes
Senior Manager Finance Operations
Genesys
07.2022 - 02.2023
- Provided strong leadership to enhance team productivity and morale
- Led Order Management team for North and Latin America by proactively managing all order booking, change management and billing processes
- Primary point of contact for account team escalations, revenue and collections issues
- Developed Order Management dashboards and reports in SalesForce to provide real-time data for orders, invoices and credit memos
- Collaborated with Credit & Collections team to ensure invoices are being delivered to customers accurately to enable timely payments and cashflow
Manager Global Order Fulfillment
Genesys
03.2022 - 07.2022
- Collaborated in design, management and implementation of, order management strategy for enterprise customer deals
- Ensured Genesys top customers have consistent and accurate experience throughout contracting, billing, and collections processes
- Owned order management and billing lifecycle for High Touch deals
- Developed High Touch playbook to ensure repeatable process for opportunities.
Manager Order Management
Teradata
05.2019 - 03.2022
- Led Order Management and Billing team for Americas by proactively managing all order creation, booking, change management, billing, and communications processes
- Primary point of contact for account team escalations, collections issues and audit requests
- Resolved customer satisfaction issues by meeting with customer and account team, analyzing points of failure and implementing corrective action plans with both internal Teradata and offshore teams
- Supported transitioning global order management teams from outsourced third-party vendor to insourced business model with regional centers in Beijing, Prague and Mexico City
- Created ServiceNow dashboards to manage service level agreements, open tasks and drive timely task completion within order management team
- Led month/quarter end booking activities by reconciling bookings against SalesForce opportunities and leading status calls to ensure that all opportunities book before initiating close processes
- Partnered with Accounts Receivable to decrease outstanding collectables by providing issue resolution for aging receivables and training offshore team to ensure that invoices are submitted to customer accurately and timely
- Reconciled customer accounts to resolve billing, invoice, credit and payment discrepancies enabling Accounts Receivable to collect on over $30,000,000 in aged accounts.
- Analyzed invoice and purchase order data to clarify customer questions on invoice submission accuracy resulting in customer issuing $23,000,000 in missing purchase orders.
Manager Global Business Operations
Verint
03.2017 - 01.2019
- Managed Global Order Management team, including new order administration and order integration troubleshooting
- Drove over 1K projects annually
- Developed FinancialForce analysis and reporting dashboards to ensure all requests were processed within key performance indicators (KPIs) and promoting accountability for project data
- Resolved customer bill rate issue by identifying gap in FinancialForce system logic and collaborating with developers
- Decreased incidences of data error by evaluating data entry and maintenance processes, analyzing root cause of defects and providing FinancialForce training and support to PMO, training and technical teams, addressing downstream impacts of inaccurate system data
- Streamlined timecard compliance reporting process, reducing cycle time from 6 hours per business unit to less than 30 minutes
- Ensured production readiness for end users by leading FinancialForce user acceptance testing for monthly and new platform releases, analyzing change request and defect data and providing global business approval for all promotions to production.
Senior Consultant Project Manager
Liaison Technologies
01.2013 - 02.2017
- Managed Electronic Data Integration (EDI) project portfolio of over $2,000,000 and created project artifacts including: charter, work breakdown structure and budget ($5,000 to $400,000)
- Drove implementation from kickoff, to handoff, to Managed Services and Support
- Provided billing support, analysis and resolution of disputes.
- Standardized customer implementation process and best practices by creating Trading Partner on-boarding toolkit with standard business process, project tracker and communications templates
- Requested by multiple customers as their single point of contact into organization for both implementations and support
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts
Education
MBA - Business Leadership
Oglethorpe University
Atlanta, GABachelor of Arts - Communications
The University of Alabama
Tuscaloosa, ALMasters Certification - Applied Project Management
Villanova University
Villanova, PASkills
- Order Management
- Audit Compliance
- Business Process Outsourcing (BPO)
- Operations Management
- Problem Solving
- Business Communications
- Team Leadership
- Data Analysis
- Relationship Management
- ERP Systems
- Business Analysis
- Process Improvement
- Oracle
- SalesForce
- Purchase Orders
- Billing Dispute Reconciliation
- Software as a Service (SaaS)
- Customer Success
- TECHNICAL SKILLS
- SalesForce, FinancialForce PSA, Workday, Oracle, HP Quality Center, SAP, BusinessObjects Reporting, ServiceNow, OpenAir, NetSuite, SharePoint, Confluence, JIRA, TEAMS, Canva, Storyboard That, Windows, Mac IOS, Microsoft Office including Project and Visio, Six Sigma Green Belt, WebEx, Zoom & Teams
- Strategic Planning
- Verbal and written communication
- People Management
- Creativity and Innovation
- Strategies and goals
- Issues Resolution
- Corporate Communications
- Teamwork and Collaboration
- Relationship Building
- Process Improvements
- Performance Evaluation and Monitoring
- Proficient in SalesForce
- Policy Development and Enforcement
Accomplishments
- Reconciled customer accounts to resolve billing, invoice, credit and payment discrepancies enabling Accounts Receivable to collect on over $30,000,000 in aged accounts
- Lead Order Management and Billing Team to book between $100,000,000 and $300,000,000 in new and renewal Cloud, hardware, software and services business per quarter
- Improved month end tracking processes and reduced offline booking adjustments by over 75%
- Analyzed invoice and purchase order data to clarify customer questions on invoice submission accuracy resulting in customer issuing $23,000,000 in missing purchase orders.
Timeline
Director Order Operations
OneTrust
02.2023 - 03.2024
Senior Manager Finance Operations
Genesys
07.2022 - 02.2023
Manager Global Order Fulfillment
Genesys
03.2022 - 07.2022
Manager Order Management
Teradata
05.2019 - 03.2022
Manager Global Business Operations
Verint
03.2017 - 01.2019
Senior Consultant Project Manager
Liaison Technologies
01.2013 - 02.2017
MBA - Business Leadership
Oglethorpe University
Bachelor of Arts - Communications
The University of Alabama
Masters Certification - Applied Project Management
Villanova University
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