Beth Motsko
Apalachin,NY
Summary
Dynamic Accounts Specialist with proven expertise at Global Industrial Services in account administration and customer relationship development. Recognized for enhancing operational efficiency and ensuring customer satisfaction through effective communication and meticulous document management. Adept at multitasking and problem-solving, consistently delivering results in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Accounts Specialist
Global Industrial Services
01.2015 - 10.2023
Maintained employees personnel files
Answered phone with six incoming lines, took messages and sent information to appropriate person
Managed vehicle insurance for 462 vehicles
Managed vehicle incident information, organized and sent to insurance specialist.
Participated in monthly conference calls with insurance specialist to give updates on vehicle incidents
Arranged body shop appointments and organized managers information for repairs
Organized incoming mail
Organized incoming and outgoing UPS and FedEx shipments
Maintained incoming and outgoing faxes
Assisted customers with resolutions to complaints
Maintained office supplies and reordered monthly
Secretary to Personnel Manager
Target
Vestal, NY
01.1999 - 09.2011
Maintaining five line phone, getting calls to appropriate department or manager
Organizing messages and making sure they were given to appropriate person
Maintaining employees payroll, getting payroll to headquarters
Management of employees missed time clock entries
Inputting of employees vacation time, personal time and sick days
Management of office supplies
Handling of all incoming and outgoing faxes
Organizing and distributing incoming mail
Performing interviews for potential employees
Education
High School Diploma - Business
Northeast Bradford High School
Rome, PA06.1983
Skills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
- Customer engagement
- Account updating
- Billing resolutions
- Client engagement
- Documentation skill
- Schedule coordination
- Research proficiency
- Reporting skill
- Account investigations
- Excellent communication
- Account servicing
- Decision-making
- Interpersonal communication
- Stock management
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Customer satisfaction
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Relationship building
- Task prioritization
- Self motivation
- Conflict resolution
- Professionalism
- Strategic planning
- Time management abilities
- Order processing
- Account management
Timeline
Accounts Specialist
Global Industrial Services
01.2015 - 10.2023
Secretary to Personnel Manager
Target
01.1999 - 09.2011
High School Diploma - Business
Northeast Bradford High School