Chiara Caschetto-Myles
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
IKOI S.P.A
01.2012 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Tracked vendor invoicing to obtain missing paperwork and complete prompt payments.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Streamlined technical support processes for improved efficiency and customer satisfaction.
Customer Sales Representative
The Money Shop
10.2010 - 10.2011
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Emphasized product specifications to meet customer needs.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
- Conducted thorough invoice audits, identifying errors and rectifying discrepancies to maintain accurate financial records.
Sales Assistant
River Island
08.2008 - 05.2009
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
Administrator
ROC Recruitment
10.2007 - 07.2008
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Performed routine analysis and calculations to process data for internal reports.
- Increased efficiency in data entry tasks by implementing time-saving techniques and software tools.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
Intern Administrator
Lloyds of London
04.2007 - 09.2007
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Helped streamline client onboarding processes, leading to smoother client experience.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Sorted and organized files, spreadsheets, and reports.
Education
BSc - Money, Banking and Finance
Middlesex University
U.K01.2011
BTEC National Diploma - Business
Newham College
U.K.01.2008
A Level Equivalent -
Remondini High School
Italy01.2005
Timeline
Customer Service Representative
IKOI S.P.A
01.2012 - 10.2022
Customer Sales Representative
The Money Shop
10.2010 - 10.2011
Sales Assistant
River Island
08.2008 - 05.2009
Administrator
ROC Recruitment
10.2007 - 07.2008
Intern Administrator
Lloyds of London
04.2007 - 09.2007
BSc - Money, Banking and Finance
Middlesex University
BTEC National Diploma - Business
Newham College
A Level Equivalent -
Remondini High School
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