Beth Nauert
Vermilion,OH
Summary
Epic Physician Specialist who supports caregivers to thrive in a fast-paced setting by fostering their Epic knowledge and skills. Troubleshoot issues, identify best practices, and provide guidance on how to effectively utilize Epic to continually improve workflows and patient care.
Overview
14
14
years of professional experience
Work History
Physician Specialist
Cleveland Clinic Foundation
01.2018 - Current
- Maintains thorough understanding of site-specific physician adoption plan.
- Subject matter expert for Epic: Inpatient, Ambulatory, Optime, Aesthesia, Kaleidoscope, ASAP, Haiku, Wound Care modules.
- Stays current on updates and releases in Epic applications.
- Coordinates and provides 1:1 training for Epic optimization, maximum utilization, and specific workflow using a variety of methods: classroom, virtual, and in-person.
- Works in tandem with nursing informatics, coa's, and ITD for outstanding customer service and service recovery..
- Is the main resource for provider support regarding Epic troubleshooting, challenges, workflow issue resolution, also facilitates calls to the help desk for providers.
- Gathers information to identify opportunities for improvement for Epic projects and workflow changes, working with caregivers, ITD to improve patient experience, reimbursement and caregiver experience.
- Support for Epic upgrades, and enhancements. Physically onsite as embedded support for caregivers.
Epic Applications Training Specialist
Cleveland Clinic Health Systems
12.2013 - 01.2018
- Assessed EPIC training needs through surveys, interviews with employees, focus groups and consultation with managers.
- Created an online training program to be used during video training conferences.
- Extensively trained new and existing co-workers for different EPIC applications.
- Trained the following EPIC applications: Inpatient, Procedure Navigator, Radiology, Allied Health, Ambulatory, Kaleidoscope.
- Used a variety of assessment tools and strategies to improve instruction methods.
- Provide support for Epic upgrades.
Physician Support Technician
Alego Health
08.2011 - 12.2013
- Experienced with multiple EHR companies.
- Provided EMR support to Cleveland Clinic Hospitals, Cleveland Clinic ambulatory sites, Aultman Hospital, and Sisters of Charity Hospitals.
- Supplied 1:1 clinical support for EMR.
- Set up and instructed physician personalization labs.
- Team leader of Alego CPOE support workers.
Medical-Surgical LPN
Affinity Hospital
03.2011 - 08.2011
- Collaborated with interdisciplinary teams to develop individualized patient care plans and achieve desired goals.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal patient health.
- Educated patients and their families on disease processes, treatments, and at-home care instructions to promote understanding and self management.
- Improved patient outcomes by providing high-quality medical-surgical care and closely monitoring vital signs.
Education
Diploma: Practical Nursing - Nursing
Brown Mackie College
Akron, OHSkills
- ITIL Certified
- Multiple Epic application expertise
- Epic clinical workflow specialist
- Critical thinker and problem solver
- Thrive in dynamic environments
- Intuitive people management skills
- Adaptive, resilient, strong work ethic
- Team player, self motivating
Timeline
Physician Specialist
Cleveland Clinic Foundation
01.2018 - Current
Epic Applications Training Specialist
Cleveland Clinic Health Systems
12.2013 - 01.2018
Physician Support Technician
Alego Health
08.2011 - 12.2013
Medical-Surgical LPN
Affinity Hospital
03.2011 - 08.2011
Diploma: Practical Nursing - Nursing
Brown Mackie College
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