Beth Newton

CSR/Bank Teller

ARTHUR STATE BANK

09.2014 - Current

Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
Managed account transactions, ensuring accuracy and compliance with bank policies.
Collaborated with team members to streamline communication between departments.
Mentored junior staff, fostering a culture of continuous learning and professional development.
Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services, and company information.
Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
Followed up with customers about resolved issues to maintain high standards of customer service.
Met customer call guidelines for service levels, handle time and productivity.
Responded proactively and positively to rapid change.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Delivered prompt service to prioritize customer needs.
Maintained up-to-date knowledge of product and service changes.
Educated customers about billing, payment processing and support policies and procedures.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Promptly responded to inquiries and requests from prospective customers.
Cross-trained and provided backup support for organizational leadership.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Identified and resolved discrepancies and errors in customer accounts.
Processed daily transactions accurately and efficiently, ensuring compliance with banking regulations.
Assisted customers with account inquiries, resolving issues promptly to enhance satisfaction.
Managed cash drawer, performing regular audits to maintain accuracy and balance.
Implemented process improvements to enhance workflow efficiency and customer satisfaction.