BETH NOBILE

As a Training Consultant for the Veterans Experience Office Contact Center (VEOCC), I design, develop, and facilitate dynamic training programs to equip new hire agents and leadership with the skills necessary to provide exceptional service to veterans. Conducting two new hire training classes per month, I engage 15-30 participants per session using gamification, scenario-based learning, simulations, and collaborative activities to enhance engagement and retention.

In addition to onboarding, I create continuous learning courses using Articulate, Genially, Canva, and PowerPoint to support ongoing agent development. These courses focus on key competencies such as soft skills, call center best practices, mentoring, and leadership development. I also design and deliver leadership training programs tailored for supervisors to enhance their coaching and management abilities.

With a strong foundation in instructional design, facilitation, and learner engagement strategies, I am committed to fostering a high-performance learning culture that empowers agents and leaders to provide outstanding support to our veteran community.

Leadership & Mentorship:
• Coach and mentor junior trainers and new hires biweekly, fostering professional growth and knowledge retention.
• Provide career development guidance, aligning individual and team goals with organizational objectives.
• Serve as a central resource for training inquiries, ensuring continuous team support and knowledge sharing.
Training Program Development & Delivery:
• Assess organizational and participant needs to design and deliver comprehensive training programs.
• Develop and optimize training materials, including manuals, guides, presentations, and e-learning modules, ensuring alignment with business objectives and industry trends.
• Conduct high-impact virtual training sessions utilizing modern learning techniques such as gamification, scenario-based learning, and multimedia strategies.
• Modify training methods to accommodate diverse learning styles, prioritizing interactive and peer-based learning.
• Utilize case studies, role-playing, and real-world scenarios for hands-on learning and practical application.
Stakeholder Collaboration & Strategic Alignment:
• Partner with SMEs, leadership, and cross-functional teams to ensure training content remains accurate, relevant, and aligned with business needs.
• Cultivate relationships with stakeholders, maintaining clear communication on expectations and progress updates.
• Ensure training initiatives support financial and strategic organizational objectives.
Performance Measurement & Continuous Improvement:
• Prepare and present reports showcasing training impact, ROI, and effectiveness.
• Measure training effectiveness through surveys, feedback, and performance metrics, implementing improvements as needed.
• Oversee testing, piloting, and feedback integration to refine training experiences.
• Monitor industry trends and best practices in adult education to enhance program offerings continually.
• Maintain detailed records of training sessions, participant feedback, and program outcomes to support data-driven decision-making.
Technology & Innovation in Learning:
• Design Web-Based Trainings (WBTs) using Articulate, and other authoring tools, applying the ADDIE methodology.
• Leverage e-learning platforms and cloud-based collaboration tools like Google Workspace, SharePoint and Microsoft 365 for content management and remote learning.
• Evaluate and integrate new training tools and methodologies to enhance learning engagement and accessibility.
Project & Program Management:
• Oversee multiple training initiatives, tracking progress, meeting deadlines, and ensuring alignment with organizational goals.
• Manage budgets and resources effectively while maintaining high-quality instruction to meet client expectations.
• Identify skill gaps and training needs through collaboration with clients and quality teams, developing targeted solutions for improvement.

As an independent Training Consultant, I partner with businesses—ranging from startups to established companies—to enhance their training programs by incorporating innovative and engaging learning strategies. Through small contracts, I assess existing training programs and redesign them with interactive elements such as gamification, scenario-based learning, and collaborative activities to increase engagement and knowledge retention.

For startup companies, I develop comprehensive training programs from the ground up, ensuring their new hire onboarding processes are structured, effective, and aligned with company goals. My expertise in instructional design allows me to create customized solutions using tools like Articulate, Genially, Canva, and PowerPoint to deliver high-impact learning experiences.

In addition to corporate training, I mentor and coach aspiring trainers, providing hands-on experience through a structured 6-8 week internship program. Interns gain exposure to instructional design, facilitation techniques, and best practices in training development, preparing them for careers in the learning and development space.

With a passion for education, leadership, and workforce development, I am committed to helping businesses and individuals build stronger, more effective training programs that drive long-term success.

Training Strategy & Development: Design, develop, and implement customized over 30 training programs that align with business objectives and enhance employee performance

• Stakeholder Collaboration: Partner with key stakeholders to ensure content accuracy, relevance, and alignment with organizational goals
• Innovative Learning Solutions: Leverage emerging training technologies and instructional methodologies to create engaging, data-driven learning experiences
• Performance & Impact Analysis: Measure training effectiveness using KPIs, feedback, and evaluations to refine programs and demonstrate ROI
• Leadership & Mentorship: Lead and mentor training specialists, fostering professional growth and capacity building
• Adaptive Learning Approaches: Utilize structured yet flexible learning progressions to support employees at all levels, from onboarding to advanced skill development
• Coaching & Development: Guide managers using the B-D-A coaching model to enhance leadership effectiveness and training outcomes
• Continuous Improvement: Maintain and update course materials, ensuring relevance to evolving business needs and industry standards
• SMART Goal Implementation: Develop and refine training programs using SMART goals for measurable improvements
• Client & Program Management: Oversee training initiatives, conduct regular client check-ins, and adjust strategies based on business needs and feedback

As a Training Consultant for the Veterans Experience Office Contact Center (VEOCC), I design, develop, and facilitate dynamic training programs to equip new hire agents and leadership with the skills necessary to provide exceptional service to veterans. Conducting two new hire training classes per month, I engage 15-30 participants per session using gamification, scenario-based learning, simulations, and collaborative activities to enhance engagement and retention.

In addition to onboarding, I create continuous learning courses using Articulate, Genially, Canva, and PowerPoint to support ongoing agent development. These courses focus on key competencies such as soft skills, call center best practices, mentoring, and leadership development. I also design and deliver leadership training programs tailored for supervisors to enhance their coaching and management abilities.

With a strong foundation in instructional design, facilitation, and learner engagement strategies, I am committed to fostering a high-performance learning culture that empowers agents and leaders to provide outstanding support to our veteran community.
• Provide career development guidance, aligning individual and team goals with organizational objectives.
• Serve as a central resource for training inquiries, ensuring continuous team support and knowledge sharing.
Training Program Development & Delivery:
• Assess organizational and participant needs to design and deliver comprehensive training programs.
• Develop and optimize training materials, including manuals, guides, presentations, and e-learning modules, ensuring alignment with business objectives and industry trends.
• Conduct high-impact virtual training sessions utilizing modern learning techniques such as gamification, scenario-based learning, and multimedia strategies.
• Modify training methods to accommodate diverse learning styles, prioritizing interactive and peer-based learning.
• Utilize case studies, role-playing, and real-world scenarios for hands-on learning and practical application.
Stakeholder Collaboration & Strategic Alignment:
• Partner with SMEs, leadership, and cross-functional teams to ensure training content remains accurate, relevant, and aligned with business needs.
• Cultivate relationships with stakeholders, maintaining clear communication on expectations and progress updates.
• Ensure training initiatives support financial and strategic organizational objectives.
Performance Measurement & Continuous Improvement:
• Prepare and present reports showcasing training impact, ROI, and effectiveness.
• Measure training effectiveness through surveys, feedback, and performance metrics, implementing improvements as needed.
• Oversee testing, piloting, and feedback integration to refine training experiences.
• Monitor industry trends and best practices in adult education to enhance program offerings continually.
• Maintain detailed records of training sessions, participant feedback, and program outcomes to support data-driven decision-making.
Technology & Innovation in Learning:
• Design Web-Based Trainings (WBTs) using Articulate, and other authoring tools, applying the ADDIE methodology.
• Leverage e-learning platforms and cloud-based collaboration tools like Google Workspace, SharePoint and Microsoft 365 for content management and remote learning.
• Evaluate and integrate new training tools and methodologies to enhance learning engagement and accessibility.
Project & Program Management:
• Oversee multiple training initiatives, tracking progress, meeting deadlines, and ensuring alignment with organizational goals.
• Manage budgets and resources effectively while maintaining high-quality instruction to meet client expectations.
Identify skill gaps and training needs through collaboration with clients and quality teams, developing targeted solutions for improvement.

• Instructional Design & Development: Designed and delivered engaging ILT & VILT content using eLearning platforms and the ADDIE framework
• Stakeholder Collaboration: Partnered with SMEs, project managers, facilitators, and instructional designers to develop role-specific training solutions
• Data-Driven Training Optimization: Leveraged participant feedback, leadership insights, and training analytics to enhance learner experiences and outcomes
• Content Creation & Maintenance: Developed and updated training materials, including QRGs, VILTs, video demos, and eLearning modules across 22 courses
• Team & Project Management: Led and supported a team of 9 trainers, facilitating collaboration and performance growth
• Performance & Impact Assessment: Evaluated training effectiveness for 100+ participants, implementing improvements based on LMS analytics and feedback
• LMS Utilization & Engagement: Managed a customer-facing LMS, achieving a 94% completion rate by optimizing course structure and user experience
• Scalable Learning Solutions: Translated complex concepts into accessible, engaging content tailored to diverse audiences across multiple learning platforms

• Training Program Development & Delivery: Designed, managed, and facilitated training programs across multiple delivery methods, leading a team of 4-9 trainers and improving business performance by 90%
• Curriculum & Content Creation: Developed role-specific training, employee handbooks, manuals, and instructional materials in collaboration with SMEs and leadership
• Stakeholder Engagement & Onboarding: Conducted live training events, orientations, and new hire programs, delivering over 3,000 hours of training to enhance retention and performance
• Performance Optimization: Assessed competencies, identified skill gaps, and formulated data-driven training plans to improve stakeholder productivity
• Team Leadership & Development: Built and supported an autonomous training team, fostering an effective and engaging learning culture
• Process Documentation & Knowledge Management: Created work instructions, QRGs, checklists, and FAQs to ensure easy access to essential training materials
• Assessment & Reporting: Maintained training records and conducted formative and summative assessments to measure learning effectiveness and stakeholder proficiency
• Strategic Collaboration: Partnered with leadership, trainers, and trainees to continuously refine training programs for maximum engagement and impact

• Event Planning & Coordination: Organized the Change of Watch ceremony for over 80 flotilla participants, including active, reserve, and retired members
• Community Engagement & Support: Planned and facilitated social events such as beach cleanups, surf lessons for service members and their families, and recognition events for Memorial Day and Veterans Day
• Leadership & Team Collaboration: Delegated tasks to volunteer committee members, ensuring effective event planning and execution
• Liaison & Relationship Building: Strengthened connections between Auxiliary members and active, reserve, and retired Coast Guard personnel
• Operational Oversight: Led monthly meetings to review budgets, fundraising efforts, training needs, and communication strategies