Beth Noble-Haldas
Smithtown,NY
Summary
Dynamic and professional software project manager with experience in handling various aspects of on-prem and cloud-based office solutions, including new implementations, migrations, and upgrades. Possessing exceptional liaison skills, excels in leadership and communication, delivering white-glove service to individuals at all levels. Renowned for problem-solving abilities, thrives under pressure and efficiently manages high volumes of business while consistently meeting deadlines. Proficient in Agile/Scrum and Waterfall methodologies, adaptable to any approach that best suits the organization. Reputation stands out due to commitment to customer satisfaction and strong stakeholder relationships.
Overview
11
11
years of professional experience
Work History
Sr. Project Manager
Kurmi Software
04.2023 - 06.2024
- Client Facing PM that Leads, manages, and drives the overall health and success of Implementation from start to finish while utilizing resources both in US and France
- Holds Sprint meetings for bi-weekly sprint plannings
- Leads kick off calls with both internal and external stakeholders and follow up weekly on take away items, escalations, change requests keeping team informed on a weekly basis through status reports and weekly meetings
- Knowledge of UC systems (Cisco, Microsoft, Avaya etc..) framework and needs, obtains the proper prerequisites
- Create and maintain necessary Project Plans to effectively plan out milestones, tasks, dependencies, and resources throughout project
- Holds weekly internal team calls to understand the progress of the project and discuss any challenges the team may be facing to get ahead of any challenges and set expectations
- Builds an open-door policy with clients directly 1:1 thru relationship building making sure they feel comfortable, supported, and appreciated thru the entire process
- Proactively engages, escalates and gathers resources by always keeping an 'eye on the pulse'
- Works well as an individual but knows when to ask for help and how to obtain it
- Create and maintain Jira stories built off scope and hold bi-weekly Sprint planning
- Maintains Confluence pages, Salesforce and Sharepoint adding project documentation for visibility
- Holds meetings via Microsoft Teams/Zoom/Webex
- Reviews and escalates, when necessary, when Project is running out of pack hours
- Does end of month reconciliations
- Assigns and maintains license keys
- Maintains clients access to eLearning and support portal
- Holds Post Closing reviews/lessons learned
- Keeps project on budget and raises awareness
- Risk assessment studied and monitored throughout project
Project Manager/Shared Services
Canon
03.2017 - 01.2023
- Client Facing PM that Leads, manages, and drives the overall health and success of from start to finish for Uniflow, Therefore and Iris Implementations
- Arranges agenda if onsite meetings are necessary and gathers resources for planning
- Sits in early planning for high priority clients thru design phase
- Hold kick off calls with both internal and external stakeholders and follows up weekly on take away items, escalations, change requests keeping team informed on a weekly basis through status reports and weekly meetings
- Maintains internal software updates for proper status updates, reporting and accounting/budgeting
- Create and maintain necessary timelines to effectively plan out milestones, tasks, dependencies, and resources throughout the project
- Holds weekly internal team calls to understand the progress of the project and discuss any challenges the team may be facing to get ahead of any challenges and set expectations
- Builds an open-door policy with clients directly 1:1 through relationship building making sure they feel comfortable, supported, and appreciated throughout the entire process
- Proactively engages, escalates and gathers resources by always keeping an 'eye on the pulse'
- Works well as an individual but knows when to ask for help and how to obtain it
- Knowledge of all Canon products and will cross sell in suggestion if see a place for it
- Teams, Webex, Go to Meeting, Microsoft Project, Excel, Salesforce and can multifunction through several operations systems at once
- Conductions lessons learned interviews
- Assists in hardware division workload fall over
- Assists in policy and department improvements and documentation design
Project Manager/Americas IT
Jones Lang Lasalle
01.2016 - 02.2017
- Oversee and manage the implementation process for SSO (single sign-on) in multipage platforms including Portal, Corrigo and FMS
- Manages SSO project plans and weekly tasks through completion using Microsoft Project 2013
- Leads and organizes calls from kick-off thru UAT environment testing to 'go live.'
- Exceptional knowledge of Webex
- Works closely with Identity Management team and has good knowledge of the SAML 2.0 solutions using Federated platforms E.G
- Siteminder, Okta and PingFederate
- Manages set-up of employees for SSO in Active Directory using ASA tool
- Good knowledge of troubleshooting the SSO process and user logon issues
- Knowledge of Fiddler
- Works well within deadlines
- Strong people skills with the ability to engage
- Ability to see opportunities to help teams and clients work smarter
- Works independently, goal orientated and an initiative-taking team player
Project Manager/ Account Manager
Teledata Communications Inc.
01.2013 - 01.2015
- Strong understanding in the areas of application programming, database, and system design in an Agile atmosphere
- Write requirements for client enhancements and bug fixes using the ticketing system
- Strong knowledge of core systems and the export process
- Managed software implementation projects for new and existing clients
- Conducted WebEx meetings when needed to identify customer concerns and improve customer training and satisfaction
- Built a knowledgebase of each client's business, organization, and objectives
- Utilized and updates client contacts and specs through the Salesforce tracking system
- QA tested client enhancements, new client products and bug fixes collaborating with clients through sign off and satisfaction
- Continually sought opportunities to increase customer satisfaction and deepen client relationships, including cross-selling
- Routinely interacted with clients that include high level CEO’s, VPs of Lending and Credit Managers to discuss their enhancement requests and ways of improving the current workflow of their LOS system
Education
Palm Beach Community College
Palm Beach, FLSuffolk Community College
Selden, New YorkSkills
- Technical program management
- Systems architecture
- APIs
- Single Sign On
- Active Directory
- Roadmap planning
- Delivery planning
- Project data analysis
- Migrations to Cloud
- Reporting
- Cross-functional project planning
- Dependency identification
- Azure
- Project management best practices
- Process improvement
- JIRA
- Confluence
- Trello
- Sharepoint
- Organizational skills
- Multi-project management
- Attention to detail
- Adaptability
- Project Scheduling
- Meeting facilitation
- Client liaison
- Teamwork and Collaboration
- Budget Control
- Resource Allocation
- Risk Assessment
Timeline
Sr. Project Manager
Kurmi Software
04.2023 - 06.2024
Project Manager/Shared Services
Canon
03.2017 - 01.2023
Project Manager/Americas IT
Jones Lang Lasalle
01.2016 - 02.2017
Project Manager/ Account Manager
Teledata Communications Inc.
01.2013 - 01.2015
Suffolk Community College
Palm Beach Community College
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