Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beth Norton

Phoenix,AZ

Summary

Adept at planning, directing, and maintaining continuous operations in various departments. Experienced in directing employees and keeping efficient production per quality standards. Applying creative and analytical approaches to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training, and empowering the team to excel in performance.


Resourceful with 20+ years of expertise in organizing business operations, financial oversight, and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.

Overview

13
13
years of professional experience

Work History

Administrative Manager

QuestMark
02.2023 - Current
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping and maintained accurate financial records through regular reconciliation to ensure balanced budgets.
  • Coordinated annual compliance audits, ensuring all administrative processes met regulatory requirements and standards.
  • Reduced operational costs by fostering strong relationships with external customers/vendors/partners and maintained primary relationship accountability, overall servicing responsibility, and client satisfaction to maximize the profitability of relationships.
  • Streamlined travel arrangements for executives, optimizing itineraries and reducing travel expenses.
  • Completed weekly payroll for 50 employees.
  • Coordinated office events, seminars, and meetings for staff and clients.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities while providing exceptional support for executive-level staff.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.
  • Managed sensitive and confidential information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain compliance standards.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Southwest Regional Coordinator

CIMCO Refrigeration
11.2020 - 01.2023
  • Ensured correct service calls, quotes, warranty, customer service agreements, and other documentation were processed and met all quality control and compliance guidelines.
  • Tracked fieldwork completion status and coordinated incoming and outgoing parts and materials.
  • Prepared and reviewed cost analysis by job, state, and/or region, unique to each customer.
  • Ensured staff compliance with corporate safety policies and procedures.
  • Managed budgets and resources effectively to achieve financial goals and optimize regional operations.
  • Implemented data-driven decision-making processes for improved regional performance outcomes & spearheaded the implementation of new systems or tools designed to enhance productivity across teams in the region.
  • Provided regular updates to senior management on regional progress, challenges, and opportunities for improvement.
  • Improved customer satisfaction levels by addressing issues promptly and implementing proactive solutions within the region.
  • Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.
  • Completed weekly payroll for 35 employees.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Multi Unit General Manager

Upward Projects
01.2020 - 07.2020
  • Lead and supported staff while meeting budgetary requirements and exceeding prior year holiday sales during COVID 19 closures.
  • Established operational benchmarks for each unit location, driving consistency in service quality and customer satisfaction.
  • Mentored new managers to support their professional growth within the company structure.
  • Conducted regular audits of operational processes to identify areas for improvement or potential compliance risks.
  • Implemented safety protocols to ensure a secure workplace environment for employees and customers alike.
  • Optimized scheduling practices to maximize labor efficiency while maintaining high-quality customer service standards at each location.
  • Streamlined inventory management processes to minimize waste and maintain optimal stock levels at each location.

Multi Unit General Manager

Lettuce Entertain You
10.2018 - 12.2019
  • Created a positive work culture by fostering open communication channels between staff members and management personnel alike.
  • Mentored team members to support their professional growth within the company structure.
  • Enhanced employee productivity through continuous training, goal setting, and performance evaluations while increasing overall unit performance through effective management strategies and streamlined operations.
  • Conducted regular audits of operational processes to identify areas for improvement or potential compliance risks.
  • Managed budgets effectively by monitoring financial reports and making data-driven decisions on cost-reduction opportunities.
  • Collaborated with human resources to recruit, hire, and train high-performing team members for each unit location.
  • Coordinated marketing efforts across units to drive customer engagement and increase sales revenue.
  • Planned, created, tested and deployed new corporate policies and procedures manual.

Multi Unit General Manager/New Build OSPM

Lucky Strike Entertainment LLC
09.2011 - 08.2018
  • Managed budgets effectively by monitoring financial reports and making data-driven decisions on cost-reduction opportunities.
  • Onsite Project Coordinator for the design, build, and execution of For the Win Chicago.
  • Managed the training & opening team for Lucky Strike Social in Albany, NY.
  • Consulted on new venue openings in Honolulu, HI, Bethesda, MD, and Denver, CO.
  • Led rehabilitation teams for Novi, Mi, Lombard, IL, and Washington D.C.
  • Increased net revenue to $50k over plan in the lowest ranked venue, decreased comps by 2%, and overall cogs by 5% within 6 months.
  • Decreased total labor by 13% and increased EBITDA to $250K over plan, a bottom-line profitability increase of over 30%.


Education

Accounting

Arizona State University
Tempe, AZ

Skills

  • GL, AP, AR, Payroll, Collections, P&L
  • Strategic Planning, Forecasting & Budgeting
  • Account Reconciliation, Recordkeeping and Reporting
  • Cost of Goods Reduction
  • Operational & Performance Improvements
  • HR Support & Regulatory Compliance

Timeline

Administrative Manager

QuestMark
02.2023 - Current

Southwest Regional Coordinator

CIMCO Refrigeration
11.2020 - 01.2023

Multi Unit General Manager

Upward Projects
01.2020 - 07.2020

Multi Unit General Manager

Lettuce Entertain You
10.2018 - 12.2019

Multi Unit General Manager/New Build OSPM

Lucky Strike Entertainment LLC
09.2011 - 08.2018

Accounting

Arizona State University

Similar Profiles

CREATE PROFILE
Beth Norton