Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Beth Nusbaum

Beth Nusbaum

Mishawaka,IN

Summary

Hardworking medical assistant with 15+ years of experience in healthcare administration and patient care. Proven expertise in surgery scheduling, insurance verification, and patient management within podiatry and plastic surgery settings. Demonstrated leadership in training staff and restructuring office operations during transitions. Skilled in EMR systems and maintaining compliance with HIPAA regulations, dedicated to enhancing patient experiences and operational efficiency.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Medical Assistant

Beacon Medical Group
07.2024 - Current
  • Obtained a certificate with the State of Indiana to give injections, CPR, BSL, trained in short leg casting and posterior leg splinting, and will be sitting for the Indiana State exam for Certified Clinical Medical Assistant in May 2025.
  • Aided in training new medical assistants on office protocols and clinical procedures
  • Provided support to the department as a whole, filing in a dual role as surgery scheduler then training the onboarding staff
  • Proving support for another office during a transitional period, working in their clinic, helping to restructure the clinic flow, supply ordering, and patient messaging
  • Assisted in recruitment
  • Assisted physicians in patient examinations, procedures, and treatments
  • Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
  • Scheduled appointments for patients, coordinating with other departments as needed
  • Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
  • Educated patients on medication instructions, post-treatment care, and preventive measures
  • Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
  • Maintained inventory of medical supplies and equipment to ensure availability when needed
  • Collaborated with insurance companies to verify coverage eligibility for patients' medical services
  • Coordinated referrals to specialists or other healthcare providers based on physician recommendations
  • Closely monitored inventory levels of vaccines or medications requiring special storage conditions
  • Served as a liaison between patients/families and healthcare providers to facilitate smooth communication flow
  • Manage priority appointment requests while maintaining appropriate prioritization based on clinical needs
  • Managed multiple tasks simultaneously while maintaining attention to detail and accuracy
  • Counseled patients on lifestyle modifications such as diet, exercise, smoking cessation, or medication adherence
  • Collaborated effectively within interdisciplinary teams to provide comprehensive patient care plans
  • Educated patients on proper use of medical devices such as crutches, braces, or nebulizers
  • Scan patients for custom orthotics, verify insurance benefits, and collect payment

Surgery Scheduler

Beacon Medical Group
05.2022 - 06.2024
  • Surgery scheduler for a Plastic Surgeon
  • Created and maintained a workflow process for self-pay patients
  • Assisted patients with financial options for surgery, collected payments, maintaining spreadsheets for proper checks and balances of payments.
  • Assisted plastic surgeon in pre-operative and post-operative care of patients, ensuring their comfort and safety throughout the process
  • Managed patient appointments, including scheduling surgeries, consultations, and follow-up visits
  • Coordinated with insurance companies to obtain pre-authorization for surgical procedures on behalf of patients
  • Assisted in the development and implementation of clinical policies and procedures
  • Provided pre-operative counseling to patients, addressing their expectations, risks, and potential outcomes
  • Managed and coordinated all aspects of the referral process for a busy medical practice
  • Reviewed patient records to determine appropriate referrals based on medical necessity and insurance requirements
  • Ensured timely submission of referral requests to specialists or other healthcare facilities
  • Followed up on pending referrals to ensure completion within designated timeframes
  • Provided education and support to patients regarding their referral appointments, including scheduling, transportation arrangements, and pre-visit instructions
  • Developed relationships with external healthcare providers and facilities to streamline the referral process and enhance collaboration across the continuum of care

Surgery Scheduler

Elkhart Clinic Podiatry Foot and Ankle
12.2019 - 05.2022
  • Scheduled and coordinated appointments for patients, ensuring efficient use of resources and timely delivery of services
  • Managed a high volume of incoming calls from patients, physicians, and other healthcare professionals to schedule appointments and surgery
  • Coordinated with external facilities or departments for necessary pre-authorization or special requirements prior to scheduled procedures
  • Developed strong relationships with referring physicians' offices to facilitate seamless referral-to-scheduling processes
  • Managed a high volume of urgent or priority appointment requests while maintaining appropriate prioritization based on clinical needs
  • Coordinated meetings between physicians and vendors
  • Lead contact for wound vac systems
  • Maintained a great workflow for referrals
  • Maintained excellent professional working relationships with the surrounding hospitals to coordinate surgeries

Customer Service Representative

AEROTEK TEMPORARY STAFFING AGENCY
07.2018 - 12.2019
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
  • Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
  • Built rapport with customers through active listening, empathy, and personalized interactions
  • Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
  • Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
  • Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
  • Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
  • Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
  • Conducted insurance verification for DME

Receptionist/Clinical Coordinator

GREAT LAKES CARING HOME HEALTH AND HOSPICE
11.2018 - 05.2019
  • Greeted and welcomed visitors, providing a positive first impression of the company
  • Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
  • Scheduled appointments and maintained calendars for multiple staff members, ensuring optimal time management
  • Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
  • Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
  • Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
  • Managed office supplies inventory by monitoring stock levels and placing orders when necessary
  • Medical Records auditing

CNA - Certified Nursing Assistant

Senior1Care
07.2018 - 11.2018
  • Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
  • Monitored vital signs and reported any changes or abnormalities to the nursing staff
  • Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
  • Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
  • Collaborated with interdisciplinary healthcare team members to develop and implement individualized care plans for patients
  • Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
  • Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
  • Followed infection control protocols to prevent the spread of diseases within the healthcare facility
  • Performed basic first aid procedures in emergency situations until further medical help arrived
  • Assisted in post-mortem care including cleaning the body respectfully and preparing it for transfer
  • Demonstrated excellent communication skills when interacting with patients' families regarding their loved ones' condition or needs
  • Closely monitored fluid intake/output levels of assigned patients while maintaining accurate documentation
  • Served as an advocate for elderly residents in long-term care facilities by addressing their concerns and ensuring their rights were respected
  • Provided emotional support to residents and their families during difficult times, such as end-of-life care

Front Office Manager

TEAM REHABILITATION PHYSICAL THERAPY
07.2017 - 09.2018
  • Maintained accurate medical records
  • Cultivated relationships with local physicians to establish partnerships for great patient care
  • Demonstrated exceptional problem-solving skills when handling difficult or escalated guest situations
  • Assisted physical therapist with patient exercises
  • Running daily financial reports and other clinic reports
  • Schedule patients
  • Ordering and maintaining office and therapy supplies

CNA - Certified Nursing Assistant

Center For Hospice and Palliative care
07.2015 - 07.2017
  • Provided compassionate and personalized care to terminally ill patients in a hospice setting
  • Assisted with activities of daily living, including bathing, dressing, grooming, and toileting
  • Monitored vital signs regularly and reported any changes or concerns to the nursing staff
  • Supported emotional well-being of patients by actively listening, providing companionship, and offering comfort during difficult times
  • Collaborated with interdisciplinary team members to develop individualized care plans for each patient
  • Assisted in end-of-life care procedures such as turning/repositioning bedridden patients to prevent pressure ulcers
  • Provided assistance with pain management techniques under the guidance of healthcare professionals
  • Communicated effectively with patients' families regarding their loved ones' condition, progress, and needs for support services
  • Demonstrated empathy and sensitivity when dealing with grieving family members during difficult times
  • Served as an advocate for patients' rights while respecting their cultural, religious, and personal beliefs
  • Assisted in the coordination of hospice volunteers to provide additional support and companionship for patients
  • Collaborated with social workers and chaplains to address the emotional and spiritual needs of patients
  • Provided respite care for family caregivers by offering temporary relief from caregiving responsibilities
  • Demonstrated proficiency in using medical equipment such as oxygen tanks, nebulizers, feeding tubes, etc.
  • Aided in coordinating funeral arrangements or memorial services according to families' preferences
  • Assisted with post-mortem care procedures with utmost respect and dignity for deceased individuals
  • Served as a liaison between patients/families and other healthcare professionals involved in their care
  • Educated families on end-of-life processes such as signs of imminent death or how to provide comfort during final stages
  • Maintained a positive attitude while working under emotionally challenging circumstances inherent in end-of-life care settings

CNA - Certified Nursing Assistant

CNA/WATERFORD CROSSING
08.2014 - 07.2015
  • Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
  • Monitored vital signs and reported any changes or abnormalities to the nursing staff
  • Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse
  • Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
  • Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
  • Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
  • Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed
  • Followed infection control protocols to prevent the spread of diseases within the healthcare facility
  • Performed basic first aid procedures in emergency situations until further medical help arrived
  • Assisted in post-mortem care including cleaning the body respectfully and preparing it for transfer
  • Demonstrated excellent communication skills when interacting with patients' families regarding their loved ones' condition or needs
  • Closely monitored fluid intake/output levels of assigned patients while maintaining accurate documentation
  • Served as an advocate for elderly residents in long-term care facilities by addressing their concerns and ensuring their rights were respected
  • Assisted in the implementation of individualized care plans for residents with chronic illnesses or disabilities
  • Provided emotional support to residents and their families during difficult times, such as end-of-life care
  • Participated in interdisciplinary team meetings to discuss patient progress, treatment plans, and discharge planning
  • Performed regular skin assessments to identify any signs of pressure ulcers or other skin breakdowns

ASSISTANT MANAGER

BURGER KING
07.2012 - 09.2013
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Supervised and trained a team of 13 employees, providing guidance and support to maximize productivity
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
  • Developed employee schedules based on business needs while optimizing staffing levels during peak hours
  • Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc.
  • Conducted regular meetings with staff to communicate goals, expectations, and provide updates on company initiatives
  • Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
  • Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed
  • Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
  • Achieved consistently high scores on mystery shopper evaluations by delivering exceptional service standards at all times
  • Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively

ADMINISTRATIVE ASSISTANT

AMERICAN RED CROSS
02.2000 - 03.2007
  • Built relationships in the community to increase blood donors by 50% within my first year.
  • Provided comprehensive administrative support to executive team, managing calendars, scheduling meetings, and coordinating travel arrangements
  • Maintained confidential files and records, ensuring accuracy and accessibility for quick retrieval
  • Prepared professional correspondence, reports, and presentations using Microsoft Office Suite
  • Managed office supplies inventory and placed orders to ensure uninterrupted workflow
  • Screened incoming calls and emails, prioritizing messages and responding in a timely manner
  • Coordinated logistics for company events including conferences, seminars, and team-building activities
  • Assisted with the onboarding process of new employees by preparing orientation materials and conducting facility tours
  • Performed data entry tasks accurately while maintaining high attention to detail in fast-paced environments
  • Managed multiple calendars simultaneously while resolving scheduling conflicts efficiently
  • Organized meetings by booking conference rooms, sending invitations, preparing agendas, taking minutes, and distributing meeting materials as needed
  • Assisted in the preparation of financial documents including invoices, budgets, and expense reports
  • Served as a point of contact for internal staff members, vendors, and clients, resolving inquiries or redirecting them appropriately
  • Maintained office equipment, scheduling repairs when necessary, to ensure smooth operations
  • Compiled data from various sources into comprehensive reports, presenting findings to management team
  • Assisted in the preparation of presentations for executive team, utilizing PowerPoint and other presentation software
  • Managed confidential information with utmost discretion and professionalism
  • Coordinated logistics for off-site meetings including venue selection, catering arrangements, and audiovisual setup
  • Provided administrative support during company-wide events such as annual conferences and employee recognition programs
  • Maintained office cleanliness and organization, ensuring a professional work environment at all times
  • Developed and maintained positive relationships with vendors, suppliers, and service providers to ensure timely delivery of goods and services
  • Served as a liaison between departments, facilitating effective communication and collaboration
  • Assisted in the coordination of employee training sessions, tracking attendance records, and collecting feedback
  • Distributed incoming mail, sorting documents accurately to appropriate recipients within the organization
  • Maintained inventory of office supplies, reordering items as needed to avoid shortages or excess stock
  • Categorized expense receipts according to budget categories, enabling accurate financial reporting
  • Prepared meeting materials including agendas, presentation slides, and handouts ensuring smooth facilitation of discussions
  • Planned and prepared donor banquets

Education

Certified Clinical Medical Assistant - Medical Assisting

National Health Association
Indiana
04.2025

Certified Nursing Assistant - Certified Nursing Assistant

State of Indiana
Indiana
12.2014

Concord High School -

Concord Community School
Elkhart, IN
12.1993

Skills

  • Leadership
  • ICD coding
  • Typing
  • Customer service
  • EMR Systems
  • Medical Records
  • Insurance Verification
  • Office Administration
  • Care plans
  • Vital signs
  • Front desk
  • Medical office experience
  • Data Entry
  • Medical scheduling
  • Caregiving
  • Epic
  • MS Office
  • Filing
  • Clerical experience
  • Dementia Care
  • Public health
  • Word
  • Medical terminology
  • Receptionist
  • Clerical
  • Medical receptionist
  • Hospice Care
  • Auditing
  • HIPAA
  • Alzheimer's Care
  • Cash register
  • Surgery Scheduling
  • Patient care
  • Multi phone system
  • General office
  • Office management

Certification

  • CPR, 12/01/14 to 12/31/26
  • BLS Certification, 10/01/24 to 10/31/26
  • CNA, 12/01/14 to 12/31/26

Personal Information

Authorized To Work: US

Timeline

Medical Assistant

Beacon Medical Group
07.2024 - Current

Surgery Scheduler

Beacon Medical Group
05.2022 - 06.2024

Surgery Scheduler

Elkhart Clinic Podiatry Foot and Ankle
12.2019 - 05.2022

Receptionist/Clinical Coordinator

GREAT LAKES CARING HOME HEALTH AND HOSPICE
11.2018 - 05.2019

Customer Service Representative

AEROTEK TEMPORARY STAFFING AGENCY
07.2018 - 12.2019

CNA - Certified Nursing Assistant

Senior1Care
07.2018 - 11.2018

Front Office Manager

TEAM REHABILITATION PHYSICAL THERAPY
07.2017 - 09.2018

CNA - Certified Nursing Assistant

Center For Hospice and Palliative care
07.2015 - 07.2017

CNA - Certified Nursing Assistant

CNA/WATERFORD CROSSING
08.2014 - 07.2015

ASSISTANT MANAGER

BURGER KING
07.2012 - 09.2013

ADMINISTRATIVE ASSISTANT

AMERICAN RED CROSS
02.2000 - 03.2007

Certified Clinical Medical Assistant - Medical Assisting

National Health Association

Certified Nursing Assistant - Certified Nursing Assistant

State of Indiana

Concord High School -

Concord Community School

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Beth Nusbaum