Beth O'Connor
Pensacola,FL
Summary
Accomplished Baker/Owner at Beth's Bakery Buns, adept in customer service and product presentation, enhanced bakery sales through creative seasonal recipes. Proven management skills as a Shift Supervisor at STARBUCKS COFFEE COMPANY, excelling in team coordination and financial accuracy. Expert in using scheduling software, significantly improving patient appointment processes at Baptist Healthcare.
Overview
12
12
years of professional experience
Work History
Baker/Owner
Beth's Bakery Buns
03.2019 - Current
- Produced consistently high-quality baked goods for customers.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Maintained accurate inventory of baking supplies and ingredients.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
Shift Supervisor
STARBUCKS COFFEE COMPANY
02.2013 - 09.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Scheduling Coordinator
Baptist Healthcare
05.2021 - 04.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used [Software] to schedule patients.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Provided compassionate assistance to patients experiencing difficulties in navigating the scheduling process.
Education
Associate of Arts - Liberal Arts
Pensacola State College
Pensacola, FL01.2025
Skills
Product presentation
Adaptive and creative
Management
Team Player
Food safety and sanitation
Customer Service
Timeline
Scheduling Coordinator
Baptist Healthcare
05.2021 - 04.2022
Baker/Owner
Beth's Bakery Buns
03.2019 - Current
Shift Supervisor
STARBUCKS COFFEE COMPANY
02.2013 - 09.2022
Associate of Arts - Liberal Arts
Pensacola State College
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