Bethann Pellerin
Manchester
Summary
Accomplished Operations Manager with a robust history at FedEx, where I spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction. Expert in auditing and quality assurance, my leadership led to a marked improvement in service delivery. Skilled in relationship building and project coordination, I excel in fast-paced environments, consistently meeting and exceeding goals.
Overview
20
20
years of professional experience
Work History
Pickup and Delivery Manager
FedEx
Manchester
06.2023 - 07.2024
- Managed daily deliveries and pickups to ensure metrics were met with customer satisfaction while maintaining public and operator safety
- Daily meetings with contractors to discuss and document performance
- Maintained partnerships between FedEx and the Independent Contractors by documenting and submitting LOAs (Letters of Assurance) and OTCs (Opportunity To Cure) to ensure performance was being met
- Performed Quarterly Vehicle Safety Inspections to ensure vehicle standards were being met with DOT requirements as well as FedEx's contractual requirements with Safety Technology including VEDR cameras and locks
- Held BRM (Business Review Meetings) quarterly with contractors to go over performance and upcoming focus areas.
- Reported and documented any safety related incidents that occurred on the road to ARC who would then follow up with the claim
- Implemented DRO (Dynamic Routing Optimization) to ensure efficiency.
- Planned peak projections to establish the proper routes necessary for success with the contractors
Operations Coordinator
FedEx
Manchester
07.2010 - 06.2023
- Monitored loss prevention by ensuring proper scanning was met
- Investigated and submitted information for insurance company with contracted service providers regarding accidents for both vehicle to vehicle and vehicle to property damage
- Filed and monitored monthly maintenance records for each vehicle per DOT standards
- Performed inspections on vehicles to ensure DOT Safety standards were met
- Executed building-wide work area changes successfully by planning and communicating affectively
- Conducted daily changes to AWAD and VRP plans to accommodate volume
Operations Manager
FedEx
Manchester
10.2008 - 07.2010
- Managed 20 package handlers at any given time
- Managed company goals on a daily, weekly, monthly basis
- Recruited, hired and trained new employees
- Enforced federal, state, local and company rules for safety and operations
- Held Safety Committee meetings
Package Handler Trainer
FedEx
Boston
07.2006 - 10.2008
- Trained new employees regarding warehouse procedures and safety standards
- Audited all trainees' trucks to ensure process was being implemented
- Reported safety or workflow concerns to leadership for further investigation
- Work Quality Assurance department to process packages with address issues and contacted customers for resolution
- Processed damaged goods and worked with shippers on final disposition
Package Handler
FedEx
Boston
06.2004 - 07.2006
- Loaded delivery vehicles per load charts and then later the Vision system that was implemented
- Unloaded trailers and organized incompatibles on pallets to be later sorted
- Sorted packages to appropriate slide, line or belt for final distribution
- Scanned and sorted packages according to destinations and service type using handheld scanner
Education
Life Coaching Certificate - Holistic Eastern Philosophy
New York Life Coaching Company
New York, NY09-2025
Certificate - Happiness Coaching
International Association of Profession
Colorado Springs, CO12-2024
Certificate - Relationship Coaching
International Association of Profession
Colorado Springs, CO10.2021
Scholastics Diploma -
Timberlane Regional High School
Plaistow, NH06.2004
Some College (No Degree) - Criminal Justice
Hesser College
Manchester, NHSkills
- Customer Service
- Relationship Building
- Auditing
- Quality Assurance and Control
- Recordkeeping
- Project Coordination
- Detailed analyzing of reports
- Operations Oversight
- Team Leadership
- Decision Making
- Goal Setting
- Microsoft Word
- Excel
- Power Point
- Time Management
- Organizational skills
- Work Planning and Prioritization
- Multitasking
- Distribution coordination
- Route planning
- Delivery management
- Metric tracking
- Service level agreements
- Forecasting techniques
- Business analysis
- Vehicle inspection
- DOT Federal regulations
- Email marketing
- LinkedIn marketing
- New business launch
- Accounting oversight
- Small business operations
- Website design
- Conflict resolution
- Life coaching
- Documentation & recordkeeping
Timeline
Pickup and Delivery Manager
FedEx
06.2023 - 07.2024
Operations Coordinator
FedEx
07.2010 - 06.2023
Operations Manager
FedEx
10.2008 - 07.2010
Package Handler Trainer
FedEx
07.2006 - 10.2008
Package Handler
FedEx
06.2004 - 07.2006
Certificate - Relationship Coaching
International Association of Profession
Scholastics Diploma -
Timberlane Regional High School
Some College (No Degree) - Criminal Justice
Hesser College
Life Coaching Certificate - Holistic Eastern Philosophy
New York Life Coaching Company
Certificate - Happiness Coaching
International Association of Profession