BETH PROVOST
Dallas
Summary
Forward-focused executive with expertise in transforming customer engagement and driving sales. Record-breaking sales and account executive known for leading strategic growth, surpassing revenue targets, and following a customer-centric philosophy. Known for leaving nothing to chance, structuring and executing strategic sales plays to attain consistent win-win objectives. Trusted advisor who cultivates iron-clad relationships by first understanding the client's vision and then delivering value-added solutions and maximize profit margins.
Experienced with client relationship management, ensuring high levels of satisfaction and retention. Uses strong communication and negotiation skills to address client needs and drive results. Track record of strategic planning and problem-solving in fast-paced environments.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Senior Account Consultant/Project Consultant (Mid-Market)
TeleCheck
- Provide above-and-beyond customer relations and account management, assisting clients addressing complex products and nuanced scenarios, such as cost-benefit analysis, reviewing needed processes, and reporting improvements
- Innovation and Cost Savings: Provided integral customer data on merchant services, process improvements, cost savings, and improved service levels saving company $1.2M
- Business Development: Managed top 40 revenue-producing accounts, collaborated with multiple departments to resolve client issues and provide process improvements, efficiency gains, and escalation needs to improve customer relations
- Awards and Recognition: Awarded President's and Chairman's Club awards for exceeding sales
Director, National Retail-Corporate and Institutional
Fiserv
01.2003 - Current
- Established reputation as advisor and advocate for highly visible Global and National Retail Fortune 500 companies, by consistently uncovering and analyzing client needs, creating detailed plans, communicating solutions to mitigate risks, lower costs, and improve revenue
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Subject matter expert (SME), communicating industry and product knowledge to customers, leveraging expert-level industry knowledge, and outstanding customer service to double portfolio from $25M to $49M, and 12 accounts to 18
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations for clients
- Ongoing consulting with cross-functional teams (Account Management, Solutions Consultants, Pricing/Finance, Compliance, Risk, Product, and Implementation, and other key players) to capture 100% retention rates across all accounts exceeding client expectations while working with
- Interacted well with customers to build connections and nurture relationships.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Drove add-on sales and upsold to customers, utilizing cultivated trust and relationships, combined with product knowledge, service agreements, and incentives.
- Negotiated price and service with customers to decrease expenses and increase profit.
- Mentored, trained, and developed team members, building and instilling customer-centric culture to deliver highest quality
- Continuously exceeded targets through aggressive sales and retention targets, gaining recognition with President's Club and Chairman's Club Awards 2007, 2011, 2015, 2016, 2018, and 2021
Education
BBA - Marketing
University of Central Arkansas
Conway, AR08-1993
Skills
- Six Sigma Green Belt
- Customer Relationship Management
- Executive Relations
- Strategic Plan Development
- Team Leadership & Development
- Negotiations
- Cross-Functional Collaboration
- Sales & Revenue Growth
- PM & Industry Knowledge
- Program & Process Improvement
- Forecasting
- Customer Retention
- Upselling strategies
- Industry expertise
- CRM software proficiency
- Data-driven decision making
- Payment processing
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Strategies and goals
- Goal setting
- Issues resolution
- Business development
- Contract negotiation
- Problem-solving
- Team collaboration
- Multitasking and organization
- Client relations
- Task delegation
- Process improvement
- Industry knowledge
Websites
Certification
- Force Management Training, 01/01/18
- Richardson Critical Selling Skills Certification, 01/01/15
- Six Sigma Greenbelt Certification
Professional Highlights
- Served as subject matter expert, leveraging outstanding customer service to double revenue growth.
- Drove sales and customer retention through product knowledge, service agreements, incentives, and exceeding client expectations.
- Boosted employee morale and engagement through mentoring and instilling customer-centric culture.
Areas Of Excellence
- Six Sigma Green Belt
- Customer Relationship Management
- Executive Relations
- Strategic Plan Development
- Team Leadership & Development
- Negotiations
- Cross-Functional Collaboration
- Sales & Revenue Growth
- PM & Industry Knowledge
- Program & Process Improvement
- Forecasting
- Customer Retention
Languages
English
Native or Bilingual
Timeline
Director, National Retail-Corporate and Institutional
Fiserv
01.2003 - Current
- Force Management Training, 01/01/18
- Richardson Critical Selling Skills Certification, 01/01/15
- Six Sigma Greenbelt Certification
Senior Account Consultant/Project Consultant (Mid-Market)
TeleCheck
BBA - Marketing
University of Central Arkansas
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