Beth Rabine
Hanover,PA
Summary
Dedicated and detail-oriented professional with a background in patient experience coaching seeking a challenging position as an Operations Analyst within a health plan. Eager to leverage strong analytical and problem-solving skills, coupled with a deep understanding of patient needs, to contribute to the operational efficiency and success of the organization.
Overview
10
10
years of professional experience
Work History
Patient Experience Service Coordinator
UPMC Hanover
02.2021 - Current
- Assists with planning and coordinating patient experience programs
- Collaborates with leaders to monitor and report on assigned projects, identify primary issues impacting customer service, and work with others to assure individual and team effectiveness.
- Researches, reviews and implements best practices for the patient experience.
- Hardwires management and employee practices to ensure exceptional service on an ongoing basis.
- Conducts audits to measure effectiveness of implemented processes and actions.
Patient Relations Representative
UPMC Hanover
01.2020 - 01.2021
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Served as a liaison between patients and hospital staff to resolve concerns
Executive Assistant /Patient Relations Representative
UPMC Hanover
07.2015 - 12.2019
- Answers the Patient Relations phone line taking concerns and compliments from patients and/or their representative
- Serves as a liaison between patients and hospital staff to resolve concerns within policy
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
Payroll / Accounts Payable Specialist
Hanover Medical Group
04.2014 - 06.2015
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Process bi-weekly payroll using ADP and Meditech software
- Verification of tax information
- Prepare RVU reports for Physicians and Physician Assistants
Education
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT02.2025
Associate of Applied Science - Accounting
Yorktowne Business Institute
York, PA05.1991
Skills
1 Analytical Skills: Developed strong analytical abilities through coursework and practical experience, capable of interpreting data and identifying trends to drive informed decision-making
2 Communication: Excellent communication skills honed through patient coaching roles, enabling effective collaboration with cross-functional teams and stakeholders
3 Problem-Solving: Proven ability to troubleshoot issues, propose solutions, and implement improvements to enhance operational processes
4 Attention to Detail: Meticulous and detail-oriented, ensuring accuracy in data analysis and reporting
Timeline
Patient Experience Service Coordinator
UPMC Hanover
02.2021 - Current
Patient Relations Representative
UPMC Hanover
01.2020 - 01.2021
Executive Assistant /Patient Relations Representative
UPMC Hanover
07.2015 - 12.2019
Payroll / Accounts Payable Specialist
Hanover Medical Group
04.2014 - 06.2015
Bachelor of Science - Healthcare Administration
Western Governors University
Associate of Applied Science - Accounting
Yorktowne Business Institute
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