Beth Reneau
Customer Service Representatives
Knoxville,Tennessee
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Reliable Manager Demonstrating High Level of Ownership and Initiative. Possessing Exceptional Work Ethic and Desire to Go Above and Beyond to Exceed Company Expectations. Offering Knack for Building Productive Working Relationships. Successful in Fast-Paced, Deadline-Driven Environments to Manage Goals and Team Development. History of Thriving in Team-Oriented Environments. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
ADT Security
Knoxville, Tennessee
02.2017 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Manager
Buddy's BBQ
Knoxville, AL
10.2013 - 10.2016
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Entered time and attendance logs in preparation for payroll.
- Monitored staff performance and addressed issues.
- Conducted quality, timely performance feedback and performance appraisals.
- Maintained adequate staffing to meet objectives within budget.
Education
High School Diploma -
Central High School Knoxville
Knoxville, TN05.1988
Skills
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Responding to Difficult Customers
- De-escalation Techniques
- Understanding Customer Needs
- Call Documentation
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Verbal and Written Communication
- Customer Service
- Data Entry
- Inbound and Outbound Calling
- Call Center Operations
Timeline
Customer Service Representative
ADT Security
02.2017 - Current
Manager
Buddy's BBQ
10.2013 - 10.2016
High School Diploma -
Central High School Knoxville
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