Summary
Overview
Work History
Education
Skills
Interests
Certification
Timeline
Generic

Beth Ricci

Principal Process Manager
Fiskdale,MA

Summary

Beth(she/her/hers) is an experienced operations professional with a passion for driving excellence and innovation. Adept in operations management, customer service, and risk management, with a proven track record of leading teams to success. Certified Scrum Master, Six Sigma White Belt and advocate of Agile methodology. Recognized for data-driven decision-making, process optimization, and a relentless focus on delivering results. Accomplished in project & process management, change management, and team leadership.

Proudly LGBTQIA+ and dedicated pet lover. Enthusiastic about continuous learning and embracing the unknown. I thrive on challenges and am known for my proactive problem-solving skills. An avid reader in my spare time, I'm always eager to explore new horizons.

Overview

9
9
years of professional experience
3
3
Certifications

Work History

Principal Process Manager - Finance Technology

Capital One
05.2022 - Current
  • Implemented Lean Six Sigma methodologies to reduce variability in processes, driving consistency and predictability in results.
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency across departments.
  • Fostered a culture of collaboration among team members by promoting open communication channels and encouraging idea sharing for optimal problem-solving strategies.
  • Drive cost optimization efforts by leveraging data analysis, forecasting and strategic insights.
  • Skillfully managed Jira processes to facilitate seamless project tracking and efficient team coordination.
  • Developed and maintained formal process documentation including procedures and process flow diagrams, control standards and FMEAs
  • Effectively managed multiple projects at any given time, with attention to prioritization and company goals.
  • Built and maintained metrics dashboards and monitoring programs

Operations Specialist

Capital One
11.2020 - 05.2022
  • Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
  • Utilized advanced analytical skills in order to resolve complex operational issues effectively.
  • Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem solving.
  • Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
  • Built ground-up camera footage request process in partnership with GSOC.
  • Built and maintained operating model for Operations Specialist support team.
  • Responsible for audit response and development and implementation of solutions for control gap areas.
  • Supported leadership team as Scrum Master/Chief of Staff.
  • Built presentations for senior leadership and developed and maintained metrics and KPIs.

Project Manager

Capital One
01.2018 - 11.2020
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
  • Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Performed Operations Audits in Capital One Cafés in the Philadelphia, Washington DC, Virginia, Massachusetts and Florida Markets.
  • Developed and Implemented National Café Dry Cleaning process
  • Developed and implemented onboarding program for new Café Project Managers
  • Facilitated the timely resolution of Café facilities issues
  • Developed and implemented market action plans to ensure adherence to operational excellence standards

Café Ambassador

Capital One
08.2015 - 01.2018
  • Displayed strong product knowledge to assist customers in making informed decisions about account options.
  • Contributed to positive workplace culture by fostering open communication among team members and leading by example in work ethic and attitude.
  • Ensured smooth operations by efficiently handling serving transactions and managing customer expectations.
  • Acted as a liaison between the cafe and local community, planning and participating in events and fostering partnerships that benefited both parties.
  • Worked with third party vendors to book specialized services for in-Café events.
  • Trained and mentored new Café Associates

Education

Bachelor of Music - Music Business Management

Berklee College of Music
Boston, MA
05.2001 -

Skills

Process Mapping

Interests

Animal Welfare

Financial Literacy

Equality

Certification

Six Sigma White Belt

Timeline

Six Sigma White Belt

01-2024

Principal Process Manager - Finance Technology

Capital One
05.2022 - Current

Business Process Manager

04-2021

Operations Specialist

Capital One
11.2020 - 05.2022

Certified ScrumMaster

01-2020

Project Manager

Capital One
01.2018 - 11.2020

Café Ambassador

Capital One
08.2015 - 01.2018

Bachelor of Music - Music Business Management

Berklee College of Music
05.2001 -

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Beth RicciPrincipal Process Manager