Beth Ritter
Banking Inquiry Investigations
Oriskany,NY
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
34
34
years of professional experience
Work History
Associate Cash Representative 1
BNY Mellon
06.2013 - 03.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
Short Term Disability Claim Specialist
Metlife
04.2023 - 07.2023
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
- Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
- Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
- Managed high-volume caseloads effectively, prioritizing urgent cases while maintaining attention to detail for all claims.
USD Payment Investigations Domestic Support
BNY Mellon
06.2013 - 04.2023
- Engaged in continuous professional development opportunities to stay current with industry best practices and emerging trends, ensuring optimal performance in BSA investigations.
- Established a strong reputation as a subject matter expert in BSA/AML regulations within the organization, serving as a key resource for colleagues seeking guidance.
- Identified trends and patterns in customer transactions, providing valuable insights for improving risk assessments and detection capabilities.
- Supported senior management in making informed decisions related to risk mitigation strategies by presenting detailed investigation results and recommendations.
- Contributed to the development of effective policies and procedures that enhanced overall organizational compliance with BSA/AML requirements.
- Reduced false positive alerts in transaction monitoring systems through continuous system fine-tuning and parameter optimization.
Customer Service Representative
Remet
09.2012 - 03.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Ferrellgas
06.2011 - 09.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Infant Nanny
Mary Zielinski
09.2009 - 05.2011
- Provided a nurturing environment for infants, ensuring their safety and well-being at all times.
- Maintained detailed records of the infant''s daily activities, milestones, and health-related information for parental review.
- Assisted with light housekeeping duties to ensure a clean, organized living environment for both the family and the infant.
- Supported parents in implementing routines and schedules, leading to increased consistency and predictability for the infant.
- Prepared nutritious meals and snacks for infants according to dietary guidelines, contributing to their overall health and wellbeing.
- Managed emergency situations effectively, keeping both parents informed of any incidents while prioritizing the safety of the infant involved.
Warehouse Worker
WALMART, Walmart
07.1994 - 04.2009
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Cashier Team Lead
Herb Philipson's
08.1990 - 07.1994
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
High School Diploma -
Mohawk Central School
Mohawk, NY06.1990
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Client Relationship Building
- Client Services
- Staff Training
- Records Management
- Paperwork Processing
- Telephone reception
- Client Service
Timeline
Short Term Disability Claim Specialist
Metlife
04.2023 - 07.2023
Associate Cash Representative 1
BNY Mellon
06.2013 - 03.2024
USD Payment Investigations Domestic Support
BNY Mellon
06.2013 - 04.2023
Customer Service Representative
Remet
09.2012 - 03.2013
Customer Service Representative
Ferrellgas
06.2011 - 09.2012
Infant Nanny
Mary Zielinski
09.2009 - 05.2011
Warehouse Worker
WALMART, Walmart
07.1994 - 04.2009
Cashier Team Lead
Herb Philipson's
08.1990 - 07.1994
High School Diploma -
Mohawk Central School
Similar Profiles
ANKUR WADHEANKUR WADHE
Associate I at Bank of New York Mellon (BNY Mellon)Associate I at Bank of New York Mellon (BNY Mellon)
Vishal TilwaniVishal Tilwani
Associate, AML/Prevention/KYC Representative at BNY Mellon (Bank of New York Mellon)Associate, AML/Prevention/KYC Representative at BNY Mellon (Bank of New York Mellon)
Sonali VetalSonali Vetal
Associate Quality Engineer at BNY Mellon TechnologyAssociate Quality Engineer at BNY Mellon Technology
Theresa LawTheresa Law
Senior Client Service Manager at BNY Mellon Corporate TrustSenior Client Service Manager at BNY Mellon Corporate Trust
Joshua LewinJoshua Lewin
Customer Care Advocate IIIA at Excellus BCBSCustomer Care Advocate IIIA at Excellus BCBS