Beth Roberts
Felch,MI
Summary
Collaborative Benefits Coordinator with well-rounded experience in Human Resources, Benefits and Management. Proven effective leader with over 10 years of management experience. Excellent reputation for resolving problems, driving operational improvements and increasing employee morale.
Overview
18
18
years of professional experience
Work History
Benefits Coordinator
Marshfield Medical Center-Dickinson
10.2022 - Current
- Enhanced employee satisfaction by efficiently administering and managing benefits programs.
- Streamlined benefits enrollment process for improved accuracy and reduced administrative workload.
- Coordinated open enrollment events to educate employees on benefit options and encourage informed decisionmaking.
- Developed comprehensive benefits communications materials, resulting in increased employee understanding of available offerings.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Developed strong relationships with carrier representatives to address claims issues effectively while advocating for the best interests of employees.
- Coordinated and managed all aspects of annual benefit plan renewals-ensuring a seamless transition for employees while minimizing disruption to ongoing operations.
HR Business Partner
Marshfield Medical Center-Dickinson
09.2020 - 10.2022
- Collaborated with leadership to assess and improve policies
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Conducted regular audits of benefits data to identify discrepancies, ensuring accurate reporting and timely resolution of errors.
- Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
- Served as reliable point of contact for employee inquiries on various topics including benefits, leave policies, and workplace issues.
Design Project Coordinator
CCI Systems
06.2019 - 09.2020
- Partnered with senior leaders to drive change by evaluating methodologies, tools and templates
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Developed comprehensive project timelines and managed resources effectively to ensure timely completion of design projects.
Support Manager
Walmart
10.2017 - 09.2018
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Store Manager
Walmart
06.2016 - 10.2017
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
HR Coordinator
Discover Financial
03.2014 - 11.2015
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
- Maintained HRIS and kept employee files up to date and accurate.
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
- Counseled employees regarding company policies, procedures and workplace issues.
- Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
Design Project Coordinator
CCI Systems
09.2012 - 08.2013
- Spearheaded design process to align with client specifications and budget.
- Partnered with senior leaders to drive change by evaluating methodologies, tools and templates at enterprise level.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
Department Manager
Lowes
07.2009 - 04.2012
- Planned, directed and managed operations of multiple departments within store
- Scheduled staff according to department needs
- Held focus meetings to exceed target sales goals
- Provided necessary safety and new product training as required to meet company standards
- Quickly and effectively resolved customer complaints
- Initiated and supervised local marketing and sales events throughout community
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Senior Supervisor
Issues & Answers
07.2006 - 01.2008
- Managed team of over 100 call center agents
- Handled all escalation calls while providing superior customer service
- HR duties including background checks, disciplinary actions, interviewing, onboarding, promotions and performance reviews
- Tracked and reported all call center performance against objectives, time lines and goals
- Coordinated open enrollment events to educate employees on benefit options and encourage informed decision making.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
Education
Associate of Applied Science - Criminal Justice
Bay De Noc Community College
Iron Mountain05.2023
High School Diploma -
North Dickinson High School
Iron Mountain, MI05.2000
Skills
- Legal compliance
- Strategic planning
- Workforce improvements
- Benefits administration
- Team Building
- Attention to Detail
- Flexible and Adaptable
- Benefit auditing
Timeline
Benefits Coordinator
Marshfield Medical Center-Dickinson
10.2022 - Current
HR Business Partner
Marshfield Medical Center-Dickinson
09.2020 - 10.2022
Design Project Coordinator
CCI Systems
06.2019 - 09.2020
Support Manager
Walmart
10.2017 - 09.2018
Assistant Store Manager
Walmart
06.2016 - 10.2017
HR Coordinator
Discover Financial
03.2014 - 11.2015
Design Project Coordinator
CCI Systems
09.2012 - 08.2013
Department Manager
Lowes
07.2009 - 04.2012
Senior Supervisor
Issues & Answers
07.2006 - 01.2008
Associate of Applied Science - Criminal Justice
Bay De Noc Community College
High School Diploma -
North Dickinson High School
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