Beth Roland
Mebane,NC
Summary
Organized Office Supervisor with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
Landmark Health
04.2022 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction.
- Facilitated communication between patients and various departments and staff.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
Medical Office Supervisor
Nova Medical Associates
03.2019 - 04.2022
- Enhanced patient satisfaction by streamlining front office processes and implementing efficient scheduling systems.
- Managed a team of administrative staff, providing support and guidance for their professional development.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Supervised facility maintenance activities such as repairs or renovations ensuring minimal disruption of day-to-day operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Established strong relationships with patients and employee's, creating an environment of trust and open communication.
- Evaluated employee performance on an ongoing basis, providing constructive feedback for continuous improvement.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend, and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
Medical Office Administrator
Nova Medical Associates
09.2011 - 03.2019
- Coordinated luncheons with Pharmaceutical Representatives.
- Verified benefits and worked with insurance companies to obtain payments.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Oversaw the implementation of a new EHR system, leading staff training sessions and addressing technical issues as they arose during the transition period.
- Scheduled, rescheduled, and cancelled appointments for primary and pulmonary patient's.
- Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
Medical Office Administrator -
Brookstone College of Business - Charlotte
Charlotte, NC06.2010
Skills
- Medical Terminology
- Explaining Policy and Procedures
- Providing Information and Resources
- Monitoring tools
- Office Administration
- Relationship Building
- Report Preparation
- Resolving Problems
- Goal Setting
- Complaint Investigation
- New Hire Training
- Administrative and Office Support
Timeline
Patient Care Coordinator
Landmark Health
04.2022 - Current
Medical Office Supervisor
Nova Medical Associates
03.2019 - 04.2022
Medical Office Administrator
Nova Medical Associates
09.2011 - 03.2019
Medical Office Administrator -
Brookstone College of Business - Charlotte
Similar Profiles
Joyce CioffiJoyce Cioffi
Renal Nurse at Landmark HealthRenal Nurse at Landmark Health
Catherine VeselyCatherine Vesely
Clinical Service Manager at Landmark HealthClinical Service Manager at Landmark Health
Ceara MatherlyCeara Matherly
Care Coordinator at Landmark HealthCare Coordinator at Landmark Health
Heather PetermanHeather Peterman
RN Case Manager at Landmark HealthRN Case Manager at Landmark Health
Malik VaughnMalik Vaughn
Security Officer at NCPGSecurity Officer at NCPG