Beth Rores
Columbus,United States
Summary
Experienced healthcare administration and patient services professional with a strong background in patient registration. Recognized for reliability and adaptability in fast-paced environments, ensuring smooth and efficient patient registration processes. Proficient in data entry, insurance verification, and effective patient communication. Highly regarded for a collaborative approach and a results-driven focus, contributing positively to team goals and adapting to changing needs.
Overview
26
26
years of professional experience
Work History
Patient Registration Representative
OhioHealth
01.2024 - Current
- Provides exceptional customer service during encounters with patients, families, visitors and staff ensuring quality care for all patients.
- Image and scan patient and registration documentation into electronic patient records.
- Verify insurance coverage to confirm patient coverage for necessary medical services.
- Generate comprehensive estimates and prior authorizations for medical testing based on individual insurance guidelines.
- Collects all copays, medical testing fees and prior balances accurately.
- Demonstrate adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Maintain patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Build rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
Managing Director
JamesRores.com
03.2008 - 01.2024
- Manage financial operations of the business.
- Championed process improvement initiatives to streamline workflows, reduce costs, and enhance productivity.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Revitalized company's online presence, launching user-friendly website and engaging social media platforms.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Owner/Operator
Club Z! In-Home Tutoring Company
10.2003 - 12.2005
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
Admissions Coordinator and Case Manager
New England Sinai Hospital and Rehabilitation Center
11.1998 - 12.2000
- Worked with multiple acute care hospitals in the region to assess patients for short and long-term rehabilitation stays promoting our hospital and services.
- Fostered strong relationships with discharge planners and case managers across multiple hospitals increasing brand awareness of facility and service offerings.
- Optimized admission processes through multidisciplinary collaboration, enhancing patient experience and increasing efficiency.
- Negotiated effective solutions and alternative plans for patients with complex healthcare needs.
- Followed current insurance guidelines for short and long-term rehabilitation services.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Completed preliminary paperwork for incoming patients.
Education
Bachelor of Science - Nursing
05-1992
This was a 5 year cooperative education program which allowed me to gain valuable clinical nursing experience around the United States prior to graduation.
Skills
- EPIC Software
- Proficient in Microsoft Office Suite
- Client relations
- Client satisfaction
- Accounts receivable management
- Insurance eligibility verification
- Maintaining patient confidentiality
- Accurate eligibility asessment
- Commitment to professionalism
- Digital record management
- Proactive problem-solving
- Proficient in medical terminology
Timeline
Patient Registration Representative - OhioHealth
01.2024 - Current
Managing Director - JamesRores.com
03.2008 - 01.2024
Owner/Operator - Club Z! In-Home Tutoring Company
10.2003 - 12.2005
Admissions Coordinator and Case Manager - New England Sinai Hospital and Rehabilitation Center
11.1998 - 12.2000
Northeastern University - Bachelor of Science, Nursing
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