Beth Rotunno
Kennett Square,PA
Summary
Dedicated and service-focused general manager committed to providing exceptional customer experiences that foster loyalty and drive repeat business. Skilled in optimizing resource allocation to efficiently manage operational demands. Demonstrated sales leadership with a strong ability to make sound judgments, plan effectively, and communicate effectively with others.
Overview
21
21
years of professional experience
Work History
General Manager
Chardy Memorials
10.2020 - Current
- Worked with the owner to bring Chardy Memorials into the 21st Century, updating the webpage, creating a web presence, and researching and implementing a variety of new online services to help our customers and our business
- Successfully ran the business singularly for 3 years, developing relationships with vendors, cemeteries and clients, and working with multiple moving parts to manage the entire process from the initial sale, to design, to installation.
Retail Store Manager
Concord Pet Food & Supplies
06.2019 - 09.2020
- Responsible for all day to day store operations including opening and closing, deposits hiring and managing store staff, placing and receiving orders, customer service, managing the store facebook page, events, and more.
Retail Sales
Mrs. Robinson’s Tea Shop
07.2018 - 07.2019
- Responsible for opening and closing, scheduling staff, training staff, money-handling, pricing, inventory, and other day to day operations
Retail Sales/Bartender
Paradocx Vineyard
05.2018 - 03.2019
- Responsible for opening and closing procedures at the Westtown farmers market, and at the tasting room at Kennett Square
- Providing excellent customer service to people purchasing, tasting, and enjoying wine, beer, and local whiskey
Licensed Service Representative
State Farm Insurance, Offices of Clayton Wood & Merry Piper
01.2016 - 01.2018
- Drafted and serviced homeowner, rental, personal liability, auto, business, and life insurance policies
- Processed customers’ payments and updated office records quickly
- Prepared and delivered bank deposits quickly and accurately
- Certified as a Notary Public
- Provided outstanding customer service
Managing Partner
Paws & Claws Pet Store
01.2010 - 01.2016
- Developed and implemented an initial marketing, branding, and social media plan to increase the store’s sales and repeat customer base
- Designed and regularly updated the store’s website and managed its Facebook page
- Generated and interpreted sales reports by using POS and QuickBooks to log daily sales
- Communicated with vendors and distributors to secure low merchandise prices
- Ordered appropriate quantities of merchandise based on expected monthly sales
- Inventoried stock quickly and accurately
Office Manager
Paul Steege & Associates Architects
01.2007 - 01.2010
- Managed all accounting, payroll and tax operations
- Created and implemented a comprehensive filing and organizational system
- Utilized Word, Excel, and Sema4 software to assist in the office’s smooth operation
Billing Assistant
Sidney Hillman Medical Center
01.2005 - 01.2006
- Utilized Medics Elite, ICD-9, and CPT codes to quickly and accurately input billing data
- Generated referrals for in-house and out-of-house specialists
Paralegal
Doroshow, Pasquale, Krawitz, Siegel, & Bhaya
01.2004 - 01.2005
- Managed a caseload of over 120 personal injury and workers’ compensation files
- Drafted settlement proposals, medical summaries and timelines, and case analyses
- Positively represented the firm to clients with professional phone and in-person interviews
- Acted as a liaison between the firm and insurance carriers, defense counsel, and medical providers
- Submitted and monitored PIP and workers’ compensation claim
Education
Coursework Completed -
Temple University Real Estate Institute
Philadelphia, PA01.2010
Paralegal Certificate Awarded -
Widener Legal Education Institute
Wilmington, DE01.2005
Bachelor of Arts Awarded - Sociology, Law & Society
University of Delaware
Newark, DE01.2004
Skills
- Problem Resolution
- Customer Relations
- Relationship Building
- Administrative Skills
- Vendor relationships
- Project Management
- Exceptional interpersonal communication
- Expense Control
- Purchasing and planning
- Sales expertise
- Vendor Sourcing
- Team Player
Communityvolunteerism
Treetops Animal Rescue/Treetops Kitty Cafe, Landenberg, PA, 2007, 2020
Timeline
General Manager
Chardy Memorials
10.2020 - Current
Retail Store Manager
Concord Pet Food & Supplies
06.2019 - 09.2020
Retail Sales
Mrs. Robinson’s Tea Shop
07.2018 - 07.2019
Retail Sales/Bartender
Paradocx Vineyard
05.2018 - 03.2019
Licensed Service Representative
State Farm Insurance, Offices of Clayton Wood & Merry Piper
01.2016 - 01.2018
Managing Partner
Paws & Claws Pet Store
01.2010 - 01.2016
Office Manager
Paul Steege & Associates Architects
01.2007 - 01.2010
Billing Assistant
Sidney Hillman Medical Center
01.2005 - 01.2006
Paralegal
Doroshow, Pasquale, Krawitz, Siegel, & Bhaya
01.2004 - 01.2005
Coursework Completed -
Temple University Real Estate Institute
Paralegal Certificate Awarded -
Widener Legal Education Institute
Bachelor of Arts Awarded - Sociology, Law & Society
University of Delaware
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