Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Beth Russo

Middleburg,FL

Summary

Accomplished Owner/Operator at The Wheel Weight Guys and Store Manager at NAPA, I excel in operations management and fostering customer relationships. With a strong work ethic and ASE Parts Certification, I've significantly enhanced customer satisfaction and streamlined processes, achieving notable efficiency improvements and reducing staff turnover rates. Sales driven, goal-oriented, professional dedicated to driving operational success and providing customers with a memorable shopping experience. With 20 years in retail experience and 8 years in managing store operations for a reputable company.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Owner/Operator

The Wheel Weight Guys
06.2023 - Current
  • Own and operate a tire supply truck.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Monitored and managed fuel consumption and expenses.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Store Manager

NAPA
12.2013 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Recruit, interview, train and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies on $1.2 million inventory.
  • Review work procedures and operational problems to determine ways to improve service, performance, and safety.
  • Greet customers and ascertain what each customers needs.
  • Schedule use of facilities for events such as training classes for the tire stores, and negotiate details of arrangements with clients.
  • Resolve customer service or billing complaints.
  • Watch for and recognize security risks and thefts, and know how to prevent and handled these situations.

Education

High School Diploma -

Middleburg High School
Middleburg, FL
06.1993

Skills

  • ASE Parts Certified
  • Operations Management
  • Documentation And Reporting
  • Industrial Truck Operator on PPJ
  • Business Planning
  • Strong Work Ethic
  • Dependable and reliable
  • Customer-Oriented
  • Mechanical Knowledge
  • Vehicle inspections
  • Accurate record keeping
  • Safe Driving Practices

Certification

  • ASE Parts Certified, NAPA - 10 years
  • Industrial Truck Operator on PPJ License - NAPA - 10 years

Timeline

Owner/Operator

The Wheel Weight Guys
06.2023 - Current

Store Manager

NAPA
12.2013 - Current

High School Diploma -

Middleburg High School

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Beth Russo