Beth Ryan
Falling Waters,WV
Summary
Career-focused and determined individual recognized for stellar creative thinking and people skills. Polished in resolving administrative problems through proactive recordkeeping and tactful correspondence. Experienced customer service and administrative expert knowledgeable about documentation requirements, research strategies and payment management. Offering excellent planning and problem-solving skills built over four+ years in related roles. Motivated professional with eight+ years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
8
8
years of professional experience
Work History
Administrative Assistant/Receptionist
IAG Performance
Westminster, Maryland
01.2023 - 09.2024
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Developed and maintained filing systems for confidential documents and records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Checked shipments against purchase orders for accuracy upon receipt.
- Maintained accurate records of all incoming and outgoing orders.
- Organized events or webinars related to the company's products or services.
- Managed social media accounts to promote company services.
- Managed online advertising campaigns on social media platforms.
Love Encore Specialist and Business Development
Annapolis Subaru
Annapolis, MD
07.2018 - 12.2022
- Developed advanced skills in vehicle technology by using it regularly to assist customers with their concerns.
- Provided troubleshooting and support for any technology issues before and during presentations to manage smooth and efficient Love Encore Appointments
- Resolved interpersonal conflicts by listening, finding common ground and building relationships with customers.
- As a Business Development Coordinator I am responsible for driving customer traffic in the new and pre-owned vehicle showrooms.
- Managing and responding to all internet and phone inquiries, communicating effectively with each customer/prospect by setting and confirming appointment driven floor traffic.
- Responsible for setting appointments for the store via phone, email, and text.
- Maintained customer database, ensuring prospective clients are accurately entered and follow ups are scheduled.
- Conducted follow-up phone calls to prospective clients to assist sales team with meeting deadlines and exceeding goals.
Lot Attendant
Herb Gordon Subaru
Silver Spring, MD
11.2016 - 07.2018
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Maintained cleanliness, neatness and organization of all areas.
- Parked and retrieved automobiles for customers in parking lots, storage garages or new car lots.
- Handled all delegated tasks, including vehicle transport drop off and fusing the vehicles.
- Defined strategies and created a plan to achieve the most efficient way to locate and store vehicles.
- Managing five separate lots for all new and pre-owned vehicle inventory
- In charge of dealer exchanges between dealerships
Education
High School Diploma -
Catonsville High School
Baltimore, MD05.2015
Administrative Management
Quarterly Certification
Skills
- Product expertise
- Web technologies and services
- Lead development
- Dealership-to-dealership background
- Opening and closing procedures
- Effective customer upselling
- Merchandising proficiency
- Team member motivation
- Stock management
- Work alongside all levels of store management, including Subaru Representatives
- Building trusting customer relations
- Office Administration
- Bookkeeping
- Invoice Processing
- Microsoft Office expertise
- Graphic and Media Design
- Business development understanding
- Social media tools
- Social media experience
- Social Media Content
- Social Media Presence
- Social media content creation
Accomplishments
- Offering a genuine, inviting and courteous experience for our customers
- Consistently maintained high customer satisfaction ratings
- Achieved recognition by management for friendly and responsive service.
- Multitasking - Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Administration - Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Timeline
Administrative Assistant/Receptionist
IAG Performance
01.2023 - 09.2024
Love Encore Specialist and Business Development
Annapolis Subaru
07.2018 - 12.2022
Lot Attendant
Herb Gordon Subaru
11.2016 - 07.2018
High School Diploma -
Catonsville High School
Administrative Management
Quarterly Certification
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