High-performing professional with extensive experience managing large-scale, complex databases. Skilled in Microsoft Office 365 and database management systems. Strong understanding of database design, data modeling, and a drive to always learn more with excellent troubleshooting skills. Smart and committed to staying up-to-date with new technologies and advancements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Donor Database Associate
Jewish Family Service of San Diego
03.2020 - 08.2023
Accurately record all types of donations using Raiser's Edge database
Prepare and send personalized acknowledgments for gifts based on specific criteria
Securely process credit card information and maintain confidentiality
Ensure timely and accurate mailing of acknowledgement letters within 48 hours
Manage data synchronization between Raiser's Edge and Luminate Online
Assist Advancement Team with data entry and donor record maintenance
Handle donor, volunteer, and staff inquiries professionally and courteously
Organize and maintain Development records, files, and materials
Provide support at charitable events, managing registration and donations
Maintain data consistency and integrity through record cleanup in Raiser's Edge
Serve as primary administrator for Gift Entry Process and confidential donor information
Generate credit card authorization reports and fundraising database reports
Collaborate with Accounting staff to ensure cross-departmental data accuracy
Conduct monthly reconciliation and train staff on donor database usage
Contribute to development of policies and procedures in alignment with organization growth.
Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
Modified databases to meet needs and goals determined during planning process.
Conducted tests to identify issues and make necessary modifications.
Created and updated database designs and data models.
Built databases and table structures for web applications.
Adhered to set schedules to test databases for flaws and reduce downtime.
Coordinated with project management on database development timelines.
Assistant Store Manager
Hot Topic, Inc.
03.2017 - 03.2020
Achieved sales goals through effective sales strategy and monitoring
Utilized checklists to ensure consistency and accountability
Fostered development-oriented work environment
Monitored inventory levels and executed loss prevention procedures
Promoted teamwork and streamlined communication.
Store Manager
Hot Topic, Inc
05.2018 - 10.2018
Motivated team to exceed sales goals and enhance customer experience
Trained and supervised new staff, including management personnel
Developed monthly manager schedule template for optimal work-life balance
Managed store supplies, inventory control, and cash handling procedures
Balanced payroll for maximum sales capabilities
Provided product knowledge and resolved customer concerns
Streamlined communication and operations to enhance sales.
Education
General
San Diego Mesa College
San Diego, CA
General Studies
Fullerton College
Fullerton, CA
High School Diploma -
Eastlake High School
Chula Vista, CA
05.2012
Skills
Blackbaud's Raiser's Edge and Luminate Online
Data Entry and Management
Donor Relationship Management
Gift Processing and Acknowledgments
Communication and Customer Service
Event Support and Registration
Report Generation and Analysis
Process Improvement and Streamlining
Office Support
End-User Training
Certification
Blackbaud Raiser's Edge Professional Certification