Summary
Overview
Work History
Education
Skills
Timeline
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Beth Saunders

Oak Hill,OH

Summary

A seasoned Shift Leader at Hardee's, I excel in team leadership and customer service management, significantly enhancing customer satisfaction and team efficiency. Skilled in POS system operation and adept at conflict resolution, my proactive approach resulted in a cohesive team atmosphere and streamlined operations, driving profitability and operational excellence.

Overview

5
5
years of professional experience

Work History

Shift Leader

Hardee's
03.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Streamlined communication between team members, which helped in resolving issues more quickly.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
  • Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
  • Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.

Education

Oak Hill High School
Oak Hill, OH
05.1999

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Team motivation
  • Strong verbal and written communication
  • Training assistance
  • Creative problem solving
  • Customer service management
  • Team collaboration and leadership
  • Team supervision
  • Conflict resolution
  • Staff supervision
  • Staff training and development
  • Goal setting and tracking
  • Motivational leadership
  • POS system operation
  • Safety processes and procedures
  • Inventory counts
  • Assigning work
  • Sales and upselling
  • Shift paperwork completion
  • Issue resolution
  • Role modeling
  • Daily workflows
  • Policy enforcement
  • Professional appearance
  • Quality control assurance
  • Sales reporting
  • Rules enforcement
  • Operations support
  • Equipment troubleshooting
  • Diplomatic and fair
  • Quality inspections
  • Employee attendance monitoring
  • Policy and procedure enforcement
  • Drawer assignments
  • Verbal and written communication
  • Employee relations
  • Emergency response planning
  • Employee recognition
  • Resource management
  • Follow-up procedures
  • OSHA regulations compliance
  • Team-building activities
  • Staff engagement
  • Staff performance reviews
  • Shift leadership
  • Shift checklists
  • Multitasking Abilities
  • Multitasking
  • Attention to detail
  • Organizational skills
  • Active listening
  • Teamwork and collaboration
  • Excellent communication
  • Time management
  • Task prioritization
  • Quality assurance

Timeline

Shift Leader

Hardee's
03.2020 - Current

Oak Hill High School

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Beth Saunders