Beth Scott
Asheville,NC
Summary
Dependable professional with experience providing administrative excellence, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives. Excels in calendar management, scheduling, data entry and database administration.
Overview
18
18
years of professional experience
Work History
Client Relations Coordinator
Northwestern Mutual
12.2022 - Current
- Following promotion from prior position, now managing client relations for Greater Asheville area by overseeing CRC program
- Processing terminations and reassignments for reps leaving program
- Handling administrative duties and service work for clients without established agent
- Training new hires on software usage and efficiency
- Communicating with customers regarding accounts and payment status
- Answering and making calls to clients to learn about and address needs regarding product or service issues
- Delivering follow-up services to support timely issue completion
- Communicating with customers to assess and address individual needs, providing timely and quality support
- Logging call information and solutions provided into internal databases
Associate Financial Representative
Northwestern Mutual
04.2022 - 12.2022
- Worked closely with clients to determine goals and recommend appropriate services to maintain long-term relationships with account holders
- Received customer applications and followed up with clients to obtain missing information before submission
- Collaborated with clients to provide thorough support and guidance
- Handled confidential and sensitive information with discretion and tact
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Answered high volume of phone calls and email inquiries
- Completed business correspondence, transcription, and data entry
- Set up virtual Zoom meetings, invited guests and disseminated agendas
- Managed CRM input, exports and clean up
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information
Website Designer & Digital Product Creator
EasyBakingTips.com
11.2005 - 03.2015
- Conceptualized, planned and executed original design for website
- Troubleshot issues with webpages and fixed scripting and use issues
- Utilized SEO techniques to optimize website content, improve search engine rankings, and increase traffic
- Configured and purchased domains for websites
- Created content with SEO keywords drawn from Google Analytics
- Conducted online research to obtain relevant information and materials
- Identified target audiences to analyze characteristics, behavior and media habits
- Identified appropriate marketing channels and target customers for campaigns
- Created customized marketing materials to increase product awareness
- Wrote engaging and successful marketing, advertising, and website copy
Paralegal
Rank Law Firm
04.2012 - 06.2014
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates
- Edited and proofread legal documents to verify accuracy
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases
- Conducted detailed client intakes and entered information into company database
Education
Bachelors - Chemistry
University of North Carolina
Asheville, NC12.2020
Associate - Science
AB-Tech Community College
Asheville, NC05.2017
Skills
- Organizing & Categorizing Data
- Issue Response & Resolution
- Strong Interpersonal Skills
- Proficient Multi-Tasker
- Collaborative Work
- Digital Marketing
- Time Management
- Calendar Management
- Quality Assurance & Control
- Client Relations
- Highly Organized
- Self-Motivated
- Website Design
- SEO & SEM
- Microsoft Suite
- Google Suite
- Asana & Slack
- CRM & CSS
Additional Information
- Worked for 14 years in customer service and hospitality. Scientific & humanities focused academic background with a pre-medical focus. Accepted for a summer internship at MAHEC Family Medicine in 2019 and completed a project for their Quality Assurance department. Won the i3 S-Stem Scholarship for academically gifted students for 2 consecutive years.
Timeline
Client Relations Coordinator
Northwestern Mutual
12.2022 - Current
Associate Financial Representative
Northwestern Mutual
04.2022 - 12.2022
Paralegal
Rank Law Firm
04.2012 - 06.2014
Website Designer & Digital Product Creator
EasyBakingTips.com
11.2005 - 03.2015
Bachelors - Chemistry
University of North Carolina
Associate - Science
AB-Tech Community College
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