BETH SIMMONS
Summary
Pragmatic, intuitive, and seasoned customer service professional with 20 years of irreproachable experience in preparing and serving food & beverage items in a restaurant or counter service environment. A highly skilled individual with comprehensive knowledge of restaurant and bar management, cost controls, and drink-making best practices. Known for expert sales skills and consistent delivery of popular cocktails. An exceptional communicator who has a flexible attitude of ensuring that all guests are served timely and leave happily, besides stocking all food and beverage items perfectly and ready for service. Successful at being a fast worker and always goes the extra mile to keep customers happy, consistently providing guests with the highest quality of service.
Overview
23
23
years of professional experience
Work History
MANAGER/BARTENDER /SERVER
GIRVES BROWN DERBY
10.2017 - 02.2024
- Review menu and thoroughly familiar with food and beverage items and their preparation mode, including the ingredients, preparation, sauces, spirits, and garnishes
- Greet guests in a friendly and courteous manner and explain any restaurant's specials or promotions for guest awareness
- Properly enter food check to POS, informing kitchen/bar of particulars in the order being placed; when complete, retrieve the order, confirm its accuracy, and deliver to guest along with appropriate condiments
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Onboarded new employees with training and new hire documentation.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cross-trained existing employees to maximize team agility and performance.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Purchased alcohol and cultivated strong vendor relationships.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reconciled cash and credit card transactions to maintain accurate records.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Motivated staff to perform at peak efficiency and quality.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Assisted in development and implementation of new menus to offer variety and options to customers..
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments..
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance..
- Passionate about learning and committed to continual improvement.
- Proven ability to develop and implement creative solutions to complex problems..
- Applied effective time management techniques to meet tight deadlines..
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation..
- Served high customer volumes during special events, nights, and weekends.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers..
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction..
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
TEAM-LEAD & SALES REPRESENTATIVE
AMERICAN ENERGY CONSULTANTS
01.2013 - 01.2019
- Continuously established and maintained an excellent network of business relationships due to extensive interaction and communication
- Handled all administrative aspects of sales, including completing customer contracts and warranties, maintaining store inventory, accepting/processing customer payments
- Worked with other employees to develop methods and procedures to increase sales, expand markets, and promote business
- Emphasized product features based on analysis of customers' needs and technical knowledge of product capabilities and limitations
- Properly documented each customer interaction while following all company guidelines and utilizing recurring coaching to constantly improve effectiveness and efficiency.
BARTENDER
TOWN TAVERN
01.2010 - 01.2012
- Assisted in opening and closing of restaurant /bar and other responsibilities, including handling, counting, and recording currency in the bill
- Stocked and maintained the bar, including but not limited to beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, and ice
- Checked guests for proper identification and served alcoholic beverages to guests following federal, state, local, and company laws and regulations
- Maintained a constant awareness of bartending practices and process improvements for the establishment, remained aware of customer needs and satisfaction, skilled in informative and suggestive selling
- Maintained bar cleanliness for spills, food debris, used dishes, glassware and utensils, and miscellaneous trash.
SERVER
LEGENDS SPORTS PUB
01.2007 - 01.2010
- Assisted customers with menu orders, answering questions on a dish and drink components, and emphasizing allergy concerns and taste preferences
- Greeted all guests and noted beverage and food orders promptly and professionally according to pub standards
- Coordinated with the team to prepare food and beverages, provided excellent customer services to guests, and presented food according to established health and presentation standards
- Counted money in cash drawers at the beginning and end of shift to ensure the amounts were correct and there was an adequate change
- Communicated additional meal requirements, allergies, dietary needs, and special requests to the manager and kitchen staff.
BARTENDER
MICHELE'S LOUNGE
01.2003 - 01.2007
- Provided bar patrons with superior service and an enjoyable, memorable experience by demonstrating effectiveness within an intimate, upscale setting as well as a high-energy lounge
- Responsible for various administrative tasks, including maintaining par levels, submitting daily/weekly orders, and conducting inventory counts
- Handled all opening and closing duties, including properly operate the station for the duration of the shift stocking, prepping and cleaning, and daily pre-shift huddle
- Prepared mixed drinks, wine, beer, and non-alcoholic beverages as requested by food and beverage servers, besides providing recommendations for beverages based on guest preferences and food pairings
- Provide superior service to the customers while following the lounge etiquette guidelines, interacting with the guests, and responding to all guests in a courteous, efficient manner.
SERVER/BARTENDER
EAST PARK RESTAURANT
01.2001 - 01.2006
- Responsible for interacting with patrons, guests, fellow workers, and supervisors in a polite and welcoming manner
- Entered orders into a register at the point of sale and created a check for each guest and personal guest, including those served by other beverage servers, to maintain accountability of all beverages served
- Built a loyal and regular clientele base, created consistent sales for the restaurant while strictly following standard policies and procedures.
Education
High School -
Rootstown High school
01.1997
Skills
- Provide the highest quality customer service to guests by greeting them, providing perfect seating per their requests, explaining food & beverage specials, and introducing them to their server
- Process food and drink orders over the phone and prepare them promptly, besides handling all cash register transactions and stocking coolers with dressings and desserts
- Accurately record orders and partner with the team to serve food and beverages that exceed guests' expectations
- Maintain working station neat and tidy at all times and make sure everything is stocked to the top as well as appealing after work shift is over
- Produce and balance daily and weekly sales reports to assess and coordinate staff while subsequently improving organizational profit
- Create a welcoming and enjoyable experience ensuring customer satisfaction by maintaining a friendly, accommodating, and positive attitude
- Problem Resolution
- Hiring and Training
- Negotiation and Conflict Resolution
- Documentation And Reporting
- Shift Scheduling
Area Of Expertise
- Reservations Management
- Customer Relations
- Signature Cocktails
- Inventory Management
- Beverage Upselling
- Food Service Regulations
- Time Management
- Order Taking
- Customer Service
- Guest Experience
- Financial Transactions
- Food Safety Regulation
- Negotiation Skills
- Conflict Resolution
- Multitasking
- Exceptional Communications
- Health & Safety Compliance
- Leadership Skills
- Customers Retention
- Menu Memorization
- POS Knowledge
References
Professional and personal references are available on request.
Timeline
MANAGER/BARTENDER /SERVER
GIRVES BROWN DERBY
10.2017 - 02.2024
TEAM-LEAD & SALES REPRESENTATIVE
AMERICAN ENERGY CONSULTANTS
01.2013 - 01.2019
BARTENDER
TOWN TAVERN
01.2010 - 01.2012
SERVER
LEGENDS SPORTS PUB
01.2007 - 01.2010
BARTENDER
MICHELE'S LOUNGE
01.2003 - 01.2007
SERVER/BARTENDER
EAST PARK RESTAURANT
01.2001 - 01.2006
High School -
Rootstown High school
Similar Profiles
Mason WrightMason Wright
Line Cook at Girves Brown DerbyLine Cook at Girves Brown Derby
Kayla PettitKayla Pettit
Store Manager at Brown Derby Liquor StoresStore Manager at Brown Derby Liquor Stores
Nicolas CadenaNicolas Cadena
Server/Bartender at Brown Derby Steakhouse StreetsboroServer/Bartender at Brown Derby Steakhouse Streetsboro
Ryan EvangelistaRyan Evangelista
MANAGER/BARTENDER/SERVER/KITCHEN MANAGER/BARTENDER/SERVER/Host Manager at MILLERS & ROSSIMANAGER/BARTENDER/SERVER/KITCHEN MANAGER/BARTENDER/SERVER/Host Manager at MILLERS & ROSSI
Julian EargleJulian Eargle
FOH Manager/ Bartender/ Server at Lumberyard brewery and taproomFOH Manager/ Bartender/ Server at Lumberyard brewery and taproom